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Get started with Voice

1. Set up Voice

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Set up Voice on your mobile device or computer using the instructions in your Voice welcome email.

Note: Voice is available in certain countries. If you're not able to set up Voice, contact your administrator.

1.1 Get the Voice mobile app

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  1. Find your Voice welcome email.
  2. Follow the instructions to install the Google Voice app.

    Note: If you get an error message about your account when you try to install the app, contact your administrator.

  3. Open the Google Voice app "".
  4. Sign in to your Google Workspace account (your Google Account set up through your organization).
  5. Follow the on-screen instructions to get set up.
Get started with Voice

1.2 Sign in and set up Voice

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After you sign in for the first time, each time you open Voice, you’re automatically signed in. However, you can switch to a different Google Account if it’s set up in Voice.

Important: Each Google Account can only have one Voice number.

  1. On your iPhone or iPad, open the Voice app "".
  2. If you have more than one account turned on in the Voice app, you can switch to another account:
    1. At the top right, tap your profile picture or image.
    2. Tap the account you want to switch to.
Sign in to use Voice on mobile

1.3 Add linked phone numbers

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You can set up multiple devices and non-Voice numbers that will all ring simultaneously when a call comes in on your Voice number.

You can have up to 6 numbers linked. If 2 numbers are engaged in a call, then any additional callers to one of those numbers will be sent to voicemail.

If you link your mobile phone’s number, anytime an internet connection isn’t available, Voice uses your mobile carrier. To receive calls on your computer, voice.google.com must be open. In Chrome browser, you can pin the Voice tab so it stays open. Just right-click the tab and click Pin Tab.

Important: It isn't possible to link one Voice number to another one. 

Note: You can’t use third-party automated attendants to handle calls. If you're an administrator who manages Voice for your organization, you must set up an automated attendant before people can transfer calls.

Add a linked number

  1. Open the Google Voice app " ".
  2. At the top left, tap Menu Menuand thenSettings.
  3. Under Account, tap Devices and numbers.
  4. Tap New linked number.
  5. Follow the on-screen instructions to add your number.
  6. (Optional) To add more linked numbers (up to 6), repeat steps 4 and 5.

Change a linked number

  1. Open the Voice app "".
  2. In the top left, tap Menu Menuand then Settings.
  3. Under “Account, tap Devices and numbers.
  4. Under “This device,” tap Change device number.
  5. Choose an option:
    • Your device’s number: Google Voice links to your mobile device.
    • No number: Google Voice isn't linked to a device number.
    • New linked number: Google Voice links to a new number you enter. Google Voice verifies the number before it links.
  6. Tap Save.

Remove a linked number

  1. Open the Voice app "".
  2. In the top left, tap Menu ""and then Settings.
  3. Under "Account," tap Devices and numbers.
  4. Next to the linked number, tap Remove Removeand then Remove.

1.4 Add contacts in Voice

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  1. Open the Voice app "".
  2. At the bottom, tap Contacts "".
  3. At the top, tap Add new contact.
  4. Enter the contact’s information. Choose an option:
    • To change the account where you want to save the contact, next to your email account, tap Down "".
    • To add more name details, next to First name, tap Down "".
    • To add a photo, tap Edit photo "".
    • To enter more information, like a street address or notes, tap More fields.
  5. Tap Done "" or Save.

After you add a contact, it can take a few minutes to appear in your contacts list. Contacts added in Google Voice will sync with Google Contacts and all your Android devices, but iPhone and iPad address books can't sync with Contacts.

Add new contact

1.5 Create a voicemail greeting

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You can create a custom greeting for your voicemail or use the default greeting. Create up to 10 voicemail greetings and select the one that you want callers to hear.

Create a new greeting

  1. Open the Google Voice app "".
  2. At the top left, tap Menu Menuand then Settings.
  3. In the Voicemail section, tap Voicemail greeting.
  4. Tap Record a greeting.
  5. Tap Record Record.
  6. Record your greeting and when you’re done, tap Stop Stop.
  7. Choose what you want to do with the recording:
    •  To listen to the recording, tap Play Play.
    • To replace the recording, tap Redo.
    • To save the recording, tap Save. Enter a name for the new greeting and tap Save.
Record a greeting on mobile

Change your greeting

  1. Open the Google Voice app "".
  2. At the top left, tap Menu Menuand then Settings.
  3. In the Voicemail section, tap Voicemail greeting.
  4. Next to the greeting you want to use, tap More Moreand then Set as active.
In settings, where "Record a greeting" appears, select a voicemail greeting to set as active

 


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