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Manage messages in Message Center

Note: Message Center is available for non-Gmail users only (for example, users of Microsoft Outlook). Also, to use the Message Center, make sure the Gmail service is enabled in the user's organization.

If you're a Gmail user, see Manage spam messages in Gmail. To help people using Outlook in your organization make the switch to using Message Center, download this email template.

Message Center is a web-based console that lets you view and manage messages quarantined as spam. Depending on the settings that your administrator selects, your Message Center can also include a list of “clean” messages delivered to your non-Gmail inbox.

You can also add approved contacts in the Message Center settings.

Overview

Message Center displays list views for the following message types:

  • Spam—Displays messages that were marked as spam by Gmail in the last 30 days and were not delivered or deleted by the user. See "Manage spam messages," below.
  • Delivered (if enabled by your administrator)—Displays messages that were delivered by the user from Quarantine Summary or Message Center in the last 30 days. See "Manage delivered messages," below.
  • Trash—Displays messages that were deleted by the user from Message Center in the last 30 days. See "Manage messages in the Trash folder," below.

Message Center - Delivered folder

On the left side of the screen, click the folder name (Spam, Delivered, Trash) to display the list of messages for that folder.

Two items appear at the top of all list views:

  • Check the box to the left of the Delete/Delete forever button lets to select all messages in the list.
  • Use the arrows in the upper-right corner of the screen to move forward and backward through the list pages.

From the list view you can also search for messages and customize Message Center settings.

Note: Messages are removed from Message Center after 30 days. Messages that were in the Delivered folder will still be available in the user's non-Gmail inbox, because they were delivered there.
Access Message Center

To access Message Center, sign in at https://email-quarantine.google.com/messagecenter with your G Suite account username and password. In most cases your G Suite username and password are the same username and password you used for accessing Postini services. If you don’t have or can’t remember these credentials, contact your administrator.

Search for messages
  1. At the top of any Message Center screen, enter your search term in the search field.

    This searches for messages containing your search term in any part of the message: sender, recipient, subject, or message body. You can use advanced search operators to search a particular part of the message only. For example, to search for a term in the message subject only, enter subject:[search term] in the search field. These advanced operators give you a more powerful way to narrow your search, so there’s no need to sort messages.

  2. Click Message Center search icon.
Manage spam messages

Viewing spam messages in Message Center allows you to identify any messages falsely quarantined as spam and have those messages delivered to your non-Gmail inbox. This trains the system to identify similar messages as not spam in the future.

To view messages marked as spam:

  1. On the left side of the Message Center screen, click Spam.
  2. Do any of the following:
    • Check the box for one, several, or all messages, and then click Not spam (deliver) to deliver the selected messages to your non-Gmail inbox. You can now view these messages on the Delivered screen in Message Center.
    • Check the box for one, several, or all messages, and then click Delete forever to delete the messages from your system. This does not move them to the Trash folder.
    • Click Delete all Spam messages now to delete all messages in the Spam folder entirely. This does not move them to the Trash folder.
    • Click a message to view the message contents. In the message view, you can deliver or delete the message, or return to the list view without making any changes to the message.
Note: In the message view, you can see the name and size of any files that were attached to the message, but the actual attachments are removed.
Manage delivered messages

Viewing delivered messages in Message Center allows you to identify any messages that should be quarantined as spam and have those messages moved to the Spam folder. This trains the system to quarantine similar messages as spam in the future.

Note: Delivered messages appear in Message Center only if your administrator enables this option.

To view messages delivered to your non-Gmail inbox:

  1. On the left side of the Message Center screen, click Delivered.
  2. Then do any of the following:
    • Check the box for one, several, or all messages, and then click Report spam to move the messages from your non-Gmail inbox to the Spam folder.
    • Check the box for one, several, or all messages, and then click Delete to move the messages to the Trash folder.
    • Click Move all delivered messages to the Trash to move all delivered messages to the Trash folder.
    • Click a message to view the message contents. In the message view, you can delete the message, return to the list view, send the message again, or report the message as spam.

      Message Center - delivered message

Manage messages in the Trash folder

Viewing messages in the Trash folder allows you to permanently delete any messages from your system or to mark any delivered messages as spam.

To view messages in the Trash folder:

  1. On the left side of the Message Center screen, click Trash.
  2. Then do any of the following:
    • Check the box for one, several, or all messages, and then click Delete forever to delete the messages from your system.
    • Check the box for one, several, or all messages, and then click Report spam to train the system to quarantine similar messages as spam in the future.
    • Click Empty Trash now to delete all messages in the Trash folder.
    • Click a message to view the message contents. In the message view, you can delete the message or mark it as spam, or return to the list view without making any changes to the message.
Add approved contacts

Adding a sender as an approved contact makes it less likely that the system will quarantine messages from this sender as spam—so messages from an approved contact are more likely to be delivered to your inbox. You add approved senders in the Message Center settings.

To add approved contacts:

  1. In the upper-right corner of the screen, click Message Center settings icon, and then click Settings.

    Message Center - Settings

  2. Click Add approved contacts and do the following:
    • Click Add.
    • Enter the contact name and email address.
    • To enter an additional email address for the contact, click Add another email.
    • Click Add.
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