This article is for administrators. To troubleshoot problems with your own Google Drive, go to the user Help Center.
If your users think that Google Drive is running slow, there are steps you can take to troubleshoot the problem.
Step 1: Check the user's browser
- Chrome browser
- Mozilla Firefox
- Microsoft Internet Explorer 11
- Microsoft Edge
- Apple Safari
Other browsers might work, but some features might not be available.
- On the tab, click Close .
- On Microsoft Windows, Linux, and devices running Chrome OS, you can use the keyboard shortcut Ctrl+w.
- On Apple Mac, you can use the keyboard shortcut ⌘+w.
Step 2: Check the user's computer
Step 3: Check the user's Drive account
After you check the user's browser and computer, you can take more advanced steps to try and solve the issue.
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