Prepare your support team for Meet

So that you and your support team can help your users, you should: 
  • Know how to use Google Meet.
  • Be able to troubleshoot issues with video meetings and meeting rooms.
  • Understand your users’ video meeting activity.
  • Know what information to provide when contacting Google Workspace support.

Some of the information that your support team might need can only be accessed by an administrator in the Google Admin console. You can create custom admin roles to give your support team access to the information they need. For more details, see Admin roles for businesses.

Learn to use Meet and track activity

Learn to use Google Meet

You and your support team can use the following resources to learn how to use Meet.

Understand your users' video meeting activity

As an administrator, you can track video meeting activity in your organization using the Google Meet audit log. 

For example, you can see when a user starts a meeting, where they’re joining meetings from, and who was in a meeting.

For more details, see Google Meet audit log.

Provide support

Troubleshoot issues with video meetings and meeting rooms

Use the Meet quality tool to troubleshoot your organization’s Google Meet video meetings in real time and identify the root cause of issues.

For example, you can see an overview of meeting metrics, find and debug meetings, view network statistics (jitter, packet loss, and congestion), or view system (CPU) statistics.

For more details, see Track meeting quality and statistics.

Provide information when contacting support

Before you contact Google Workspace support, have your support team:

  • Describe the issue
  • Collect client hardware and software information
  • Collect user and meeting information
  • Verify the client and network configurations
  • Access Meet client logs

For more details, see Troubleshoot Meet.

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