So that you and your support team can help your users, you should:
- Know how to use Google Meet.
- Be able to troubleshoot issues with meetings and meeting rooms.
- Understand your users’ meeting activity.
- Know what information to provide when contacting Google Workspace support.
Some of the information that your support team might need can only be accessed by an administrator in the Google Admin console. You can create custom admin roles to give your support team access to the information they need. For more details, see Admin roles for businesses.
