Fix common issues with group settings

If you or your group members can’t perform common tasks, make sure your permissions are set correctly. Also, check your email footer and directory settings because they’ve changed. Learn more about changes to Groups settings.

Can’t manage group members

If you’re a group manager or owner and you can’t add, remove, ban, modify, or approve members, follow these steps to ensure your Manage member permission settings are correct.

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Settings Settingsand then Group Settings.
  6. Click Permissions and then Moderation permissions.
  7. Under Manage Members, click the list and make sure Owners of the group and Managers of the group are selected.
  8. Click Save.

Can’t manage posts

If you’re a group manager or owner and you can’t delete posts, approve messages, or post announcements, follow these steps to ensure you have the Moderate content permission.

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. At the top of the group, click Manage members.
  6. Click Permissions and then Moderation permissions.
  7. Under Moderate Content, click the list and make sure Owners of the group and Managers of the group are selected.
  8. Click Save.

Can't change message size limits

The maximum size limit for messages is now 25MB. You can't change the maximum attachment limit.

Members can't take or assign topics

The take and assign topics function exists only for Collaborative Inbox style groups. Even if your users are able to moderate metadata, they will not be able to take or assign topics for any other group type except for Collaborative Inbox. To turn a group into a Collaborative Inbox using the Admin console:

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Information and then Advanced.
  6. Click the dropdown box next to Select a group type and choose Collaborative inbox.
    • Do not check the Force reset of permissions and roles checkbox.
  7. Click the Reset this group button.
  8. Click Reset group in the pop-up window.

You can also change a group to a collaborative inbox using the Groups API settings. Set the following property to trueenableCollaborativeInbox.

Members can do things they shouldn't

If your members can do things they originally weren’t able to do in your group, such as assign topics or take actions that only a manager or owner could do, ensure your member permissions are correct.

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Settings Settingsand then Group Settings.
  6. Click Permissions and then Posting permissions.
  7. Under Moderate metadata, click the list and make sure All members of the group is not selected.
  8. Click Save.

People can’t access my group, even with a link

If people can’t access your group, or your group doesn’t appear in search results, check your group visibility settings. This setting controls the visibility of the group, regardless of the visibility of individual topics, or who can or cannot join the group. To access your visibility settings:

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. In the menu at the left, go to Informationand thenGroup visibility.
  6. Edit the setting to set the desired visibility for your group.
  7. Click Save.

My group’s email footer looks wrong

Unless changed, email footers include instructions to unsubscribe from the group, a link to the message URL, and any custom text added by a manager or owner. To change your group’s footer:

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Settings And then Email options.
  6. In the Email footer section, check all boxes that apply.
    • Include Default Groups Footer adds the default text to the footer of every group email.
    • Add custom footer text adds the text you specify to the footer of every group email..
  7. Click Save.

Can't set the new members question

Users who ask to join groups now provide a reason for joining instead of answering a new member question.

Related topics

Edit my email address and display name

Anyone can update their email and display name settings in Groups. You can have a different username for every group you join, or you can link different email accounts to different groups. As an admin, you cannot manually change your member's email or display names, you must have your users do this themselves. To edit your email or display name:

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click My settings And then Membership and Email settings.
    • Click the edit link next to your display name to update your display name.
    • Click the dropdown box next to Email used for your membership and select a new email address.
  5. Click Save.
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