Fix common issues with group settings

If you or your group members can’t perform common tasks, make sure your permissions are set correctly. Also, check your email footer and directory settings because they’ve changed. Learn more about changes to Groups settings.

Can’t manage group members

If you’re a group manager or owner and you can’t add, remove, ban, modify, or approve members, follow these steps to ensure your Manage member permission settings are correct.

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Settings Settingsand then Group Settings.
  6. Click Permissions and then Moderation permissions.
  7. Under Manage Members, click the list and make sure Owners of the group and Managers of the group are selected.
  8. Click Save.

Can’t manage posts

If you’re a group manager or owner and you can’t delete posts, approve messages, or post announcements, follow these steps to ensure you have the Moderate content permission.

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. At the top of the group, click Manage members.
  6. Click Permissions and then Moderation permissions.
  7. Under Moderate Content, click the list and make sure Owners of the group and Managers of the group are selected.
  8. Click Save.

Members can do things they shouldn't

If your members can do things they originally weren’t able to do in your group, such as assign topics or take actions that only a manager or owner could do, ensure your member permissions are correct.

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Settings Settingsand then Group Settings.
  6. Click Permissions and then Posting permissions.
  7. Under Moderate metadata, click the list and make sure All members of the group is not selected.
  8. Click Save.

People can’t access my group, even with a link

If people can’t access your group, or your group doesn’t appear in search results, check your group visibility settings.

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Settings Settingsand then Information and then Directory.
  6. Edit the setting to set the desired visibility for your group.
  7. Click Save.

My group’s email footer looks wrong

Unless changed, email footers include instructions to unsubscribe from the group, a link to the message URL, and any custom text added by a manager or owner. To change your group’s footer:

  1. Sign in to Google Groups.
  2. Click My Groups.
  3. Click the name of the group.
  4. Near the top right, click Manage group.
  5. Click Settings and then Email options.
  6. In the Email footer section, check all boxes that apply.
    • Include Default Groups Footer adds the default text to the footer of every group email.
    • Add custom footer text adds the text you specify to the footer of every group email..
  7. Click Save.
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