Manage spam messages

Users in your organization might want to review and manage spam messages they receive. G Suite has several options for managing spam.

Message Center deprecation: Message Center is a web console where Gmail users view and manage spam email messages. Message Center and Quarantine Summary will no longer be available to G Suite users after September 2019. We recommend using the methods described in this article to manage spam when Message Center is no longer available.

Answers to common questions are in More about Message Center deprecation.

Use Gmail to manage spam messages

We recommend you manage spam with any of these Gmail apps:

  • Gmail Android mobile
  • Gmail iOS mobile
  • Gmail web

Use these apps to identify and mark inbox messages as spam. This trains Gmail to mark similar messages as spam. You can also identify messages falsely marked as spam and move those messages to the inbox. This trains Gmail to identify similar messages as valid messages.

To let your users manage spam with Gmail web and mobile apps:

Learn what administrators can do when Gmail incorrectly marks some or all of your external incoming email as spam.

Other ways to manage spam

Although we recommend using Gmail to manage spam, one of these other methods might be more appropriate for your organization.

Note: We don't recommend these methods for Gmail end users.

Route all mail to a legacy mail server

Route all messages to your legacy mail server with routing settings. The legacy server identifies spam messages, and users view and manage spam with their legacy email app. Learn more about email routing and delivery settings

To improve spam identification, turn on spam and phishy headers in Gmail routing rules. If this setting is off, the legacy mail server might miss some spam messages.

Learn more about adding spam headers to routing rules.

Groups message moderation

Turn on Groups message moderation so members of a specified group can review possible spam messages before they’re delivered to users’ inboxes. Moderators receive regular reports that include spam messages from the moderation queue.

Send messages to quarantine review

Quarantine possible spam messages sent to and from your organization so they can be reviewed before being delivered. Messages are sent to the admin quarantine, where administrators determine what action to take on each message.

More about Message Center deprecation

Is mail delivery affected?

No. Although we’re changing the way users view and manage spam, we’re not changing the way valid emails are delivered to your users.

Can I continue to send mail through Gmail to my on-premises server?

Yes. You can continue to use Gmail for spam and antivirus filtering, and then route mail to an on-premises mail server.

Can I review spam with methods other than Gmail?

Yes. G Suite supports several ways for administrators to manage spam. However, we recommend that your users view and manage spam messages only with Gmail.

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