This article is for administrators. To manage your own groups, visit the Google Groups help.
When users change their personal account information, you might see unexpected changes in group membership.
For example, if you add a group member with the email address email@example.com (the alternate email address of the Gmail account firstname.lastname@example.org):
- When John Doe deletes the Google Account associated with email@example.com, the alternate address, firstname.lastname@example.org, disappears from the group.
- When John Doe removes email@example.com as the alternate email address for firstname.lastname@example.org, email@example.com (the primary email address of the account) appears as a group member. Messages sent to the group are now delivered to firstname.lastname@example.org, not to email@example.com.
Investigate email removals or replacements
The way Google Groups manages memberships through accounts doesn’t affect members without associated Google Accounts. For them, only administrators or managers of Google Workspace organizations can change their group memberships.
To review changes to groups, use the Groups audit log.
Still need help?
Contact Google Workspace support.