This article is for G Suite administrators. To manage your own groups, visit the Google Groups help.
When users change their personal account information, you might see unexpected changes in group membership.
For example, if you add a group member with the email address firstname.lastname@example.org (the alternate email address of the Gmail account email@example.com):
- When John Doe deletes the Google Account associated with firstname.lastname@example.org, the alternate address, email@example.com, disappears from the group.
- When John Doe removes firstname.lastname@example.org as the alternate email address for email@example.com, firstname.lastname@example.org (the primary email address of the account) appears as a group member. Messages sent to the group are now delivered to email@example.com, not to firstname.lastname@example.org.
Investigate email removals or replacements
The way Google Groups manages memberships through accounts doesn’t affect members without associated Google Accounts. For them, only administrators or managers of G Suite organizations can change their group memberships.
To review changes to groups, use the Groups audit log.
Still need help?
Contact G Suite support.