Chat requirements

Hangouts Chat is available in the following G Suite editions:

Learn more about G Suite editions.

Device requirements for users

Each user device must also meet the following requirements:

  • Computer with web browser: Google Chrome, Safari, or Firefox.
  • Android and Apple® iOS® device requirements are specified by the mobile apps in Google Play and the Apple App Store.

Google+ profiles in Hangouts Chat

Depending on the Chat settings in the Admin console, a user name might not display in autocomplete in some situations, such as:

  • Starting direct messaging (DM)
  • Adding someone to a room
  • Direct messages
  • Group DMs

The table below shows various scenarios that may apply:

User’s Directory Sharing Directory Contact Sharing Google+ profile Name displayed in Hangouts Chat
On Enabled Not created User’s Name
On Disabled Not created Anonymous User
Off Enabled Not created Anonymous User
Off Enabled Active User’s Name
Off Disabled Active User’s Name

Note: If a user has existing chat conversations, the user name may still be visible rather than the expected "Anonymous User".

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