ThousandEyes cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for ThousandEyes

Here's how to set up single sign-on (SSO) via SAML for the ThousandEyes application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter ThousandEyes in the search field.
  5. In the search results, hover over the ThousandEyes SAML app and click Select.
  6. On the Google Identity Provider details page, download the IDP metadata.
  7. Click Continue.
  8. On the Service provider details page, click Continue.

    Note: Attribute mapping is not required for ThousandEyes.

  9. On the Attribute mapping page, click Finish.
Step 2: Set up ThousandEyes as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Sign in to ThousandEyes with your organization's ThousandEyes administrator account.
  3. Click your user icon at top right, then click Account Settings.
  4. Click the Security & Authentication tab.
  5. In the Setup Single Sign-On section, check Enable Single Sign-On.
  6. For Configuration Type, click Metadata File.
  7. Next to Metadata File, click Import File.
  8. Select and upload the IDP metadata file you downloaded in Step 1 above.

    Uploading the metadata file automatically fills in the information needed in the Configuration section.

  9. Click Save.
Step 3: Enable the ThousandEyes app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select ThousandEyes.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your ThousandEyes user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working

ThousandEyes supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select ThousandEyes.
  4. At the top left, click Test SAML login

    ThousandEyes should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Close all browser windows.
  2. Open https://app.thousandeyes.com, click Single sign-on,  and attempt to sign in. You should be automatically redirected to the Google sign in page.
  3. Enter your sign in credentials.
  4. After your sign in credentials are authenticated, you are automatically redirected back to ThousandEyes.

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Step 5: Set up auto-provisioning

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