Configure RingCentral Office autoprovisioning

You can set up automated user provisioning (autoprovisioning) so that any changes you make to user accounts in Google Workspace are automatically synced with this third-party app.

Automated user provisioning operates only on active, suspended, or deleted users. It doesn't include archived users.

Before you begin: Set up SSO for this app

Set up autoprovisioning for the RingCentral Office application

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.

3. Open the RingCentral Office application.
4. In the Auto-provisioning section, click Configure autoprovisioning.
5. Click Authorize.
   
   Note:
   • Your RingCentral Office application opens in the same tab. You'll be asked for an authorization by RingCentral Office. This is a one-time step.
   • If you've authorized Google in the past, your RingCentral Office application won't ask for your approval again. However, if you've revoked access and haven't reauthorized since, you'll be asked for authorization.
   • If you haven't signed in to your RingCentral Office administrator account before clicking Authorize, you're prompted to sign into RingCentral Office to authorize.
   Important: You might have to reauthorize if:
   • The admin password for RingCentral Office has changed. Changing the admin password will cause the original authorization to be revoked.
   • No auto-provisioning activity has occurred for RingCentral Office for seven days. Lack of activity causes RingCentral Office to revoke the original authorization.
6. Verify that all mandatory RingCentral Office attributes (those marked with an *) are mapped to Google Cloud Directory attributes. If not, click the Down arrow  and map to the appropriate attribute.
7. Click Continue.
8.  (Optional) Restrict provisioning to specific groups:
   1. Enter all or part of a group name in the Search groups field.
      A list of available groups appears. Select a group to add it and open a new search field.
   2. If necessary, add more groups and choose a scope. 
   3. To remove any group you added, click  next to it.
9. Once you’re done, click Continue.
10. Choose how long deprovisioning actions should be delayed before taking effect. You can set the time to: within 24 hours or after one, 7, or 21 days. Select at least one of these options:
    • When an app is turned off for the user, suspend their account, hard delete their account, or both, after [number of days].
    • When a user is suspended on Google, suspend their account, hard delete their account, or both, after [number of days].
    • When a user is deleted from Google, suspend their account, hard delete their account, or both, after [number of days].

    Tip: Always set more time before hard deleting a user's account than for suspending a user's account.

11. Click Finish.
12. In the Autoprovisioning section, click the activation slider.

    Note: The activation slider is disabled if RingCentral Office isn’t turned on for any users. Click User access and turn the app on to enable the slider.

13. In the confirmation dialog box, click Turn on.

Display autoprovisioning

Once provisioning is on, Google starts collecting usage information. You'll see the usage information in the Autoprovisioning section. There won't be any numbers next to the event names until you enable provisioning.

The following event names provide the usage information for the last 30 days:

• Users created
• Users suspended
• Users deleted
• Failures

For more information, see Monitor automated user provisioning.

Edit provisioning scope

You may want to restrict the scope of provisioning to members of groups you define. 

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.

3. Open the RingCentral Office application.
4. Click the Autoprovisioning section to open the settings page.
5. Under Provisioning scope, click Edit.
6. Enter all or part of a group name in the Search groups field. A list of available groups appears.
   1. Select a group to add it and open a new search field.
   2. If necessary, add more groups and choose a scope. 
   3. To remove any group you added, click  next to it.

   If a group has users from a secondary domain or from outside the organization, those users are not provisioned.

7. Once you’re done, click Update.

The next time you edit provisioning scope, the groups you added appear in the Provisioning scope window. If you turned on the RingCentral Office application for a set of organizational units, the provisioning scope is restricted to those users in the added groups who are also members of those organizations.

Deactivate autoprovisioning

To disable auto-provisioning for the RingCentral Office application without losing all the configuration information:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.

3. Open the RingCentral Office application.
4. Do one of the following:
   • In the Autoprovisioning section, click the activation slider.
   • Click the Autoprovisioning section to open the settings page, then click StatusTurn off.
5. In the confirmation dialog box, click Turn off. 

Define deprovisioning timeframes

To define how long deprovisioning actions should be delayed before taking effect:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.

3. Open the RingCentral Office application.
4. Click the Autoprovisioning section to open the settings page.
5. Under Deprovisioning, click Edit.
6. Choose how long deprovisioning actions should be delayed before taking effect. You can set the time to: within 24 hours or after one, 7, or 21 days. Select at least one of these options:
   • When an app is turned off for the user, suspend their account, hard delete their account, or both, after [number of days]. A suspended account is temporarily unavailable until it's restored.
   • When a user is suspended on Google, suspend their account, hard delete their account, or both, after [number of days].
   • When a user is deleted from Google, suspend their account, hard delete their account, or both, after [number of days].

   Tip: Always set more time before hard deleting a user's account than for suspending a user's account.

7. Click Update to save your edited deprovisioning configuration.

Remove auto-provisioning

To disable auto-provisioning for the RingCentral Office application and remove all the configuration information:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.

3. Open the RingCentral Office application.
4. Click the Autoprovisioning section to open the settings page.
5. Under Delete configuration, click Delete.
6. Click Delete to both deactivate autoprovisioning and remove all the configuration information.
   Existing users on RingCentral Office will not be deprovisioned.

Important: If automatic provisioning stops and you need to reauthorize the application

If the admin password for RingCentral Office has changed, automatic provisioning will stop working. In this case, the original authorization is revoked by RingCentral Office, and you must reauthorize automatic provisioning.

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.

3. Click the RingCentral Office application.
4. Click the Autoprovisioning section to open the settings page.
5. Under App authorization, click Reauthorize.
6. Click Re-authorize.

   If you haven't recently signed in to RingCentral Office, you may need to sign in during reauthorization.

After reauthorization completes, you're returned to the Auto-provisioning settings page in the Admin console.

Note: Your third-party application might revoke authorization for reasons other than the admin password changing. These reasons can include account inactivity, for example. Check with the documentation for the third-party application for scenarios in which authorization can be revoked.

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