Upgrade from classic Hangouts to Meet

Prepare a deployment plan to ensure a successful experience for your users. In addition to turning on Hangouts Meet, make sure that your network has enough bandwidth and the correct configurations to manage video meetings.

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When will I switch to Meet?

Hangouts Meet upgrade schedule

Phase 1: Automatic activation with opt-out

This phase is completed.

Phase 2: Meet on for all users (no opt-out)

In 2019, Meet will have parity with the existing classic Hangouts experience, including support for Microsoft® Windows® and Apple® Mac® users who do not use Chrome Browser or Mozilla® Firefox®. After this, Meet will automatically be turned on for all organizational units and domains and you can no longer opt-out. This phase will be communicated through the G Suite updates blog, and we will provide at least 4 weeks notice before Meet is turned on for all users.

In this phase, all new Google Calendar events will include a Meet video meeting link. All Google meeting room hardware (Hangouts Meet hardware, Chromebox and Chromebase for meetings) will also use Meet.

Phase 3: Classic Hangouts video calling deactivation

At least 4 weeks after the completion of Phase 2, Meet will be activated for all users (no opt-out). This means:

  • Classic Hangouts will be turned off for all domains. Links to classic Hangouts video calls will no longer be valid.
  • All new and existing events will use Meet.
  • All unscheduled meetings will use Meet instead of classic Hangouts.
  • To start or join an impromptu meeting with other people in your organization, all participants must enter the same meeting name or code.
  • You can still join classic Hangout video calls created by users outside of your organization.
  • When classic Hangouts is deactivated, only video meetings scheduled in Google Calendar will be affected. Direct calling from classic Hangouts chat will not be impacted.

To deactivate classic Hangouts video calling early and use Meet for all video meetings, see How do I turn off classic Hangouts video calling and only use Meet in my organization?

Prepare to switch to Meet 

Step 1: Prepare your network
Before you turn on Meet, make sure your network has enough bandwidth and the correct configurations to support video meetings. For details, see Prepare your network.
Step 2: Prepare your support team

Train your support team to use Meet. They should be able to complete the following tasks: 

  1. Troubleshoot issues with video meetings and meeting rooms.
  2. Provide information when contacting G Suite support.

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Step 3: Inform your users
Prepare your users for the change. You can hang posters, hand out guides, and send an email to help them with the switch.

Posters

Hang the following posters in your meeting spaces and conference rooms to announce the change to Meet and how to get started.

Get started guides

Distribute the following guides by email or a shared link to help users understand the basics.

Sample email

Customize the template below and send it out as an email.

Modify or delete all sections in red, as appropriate for your domain.

Hello ${user},

We’re excited to announce Hangouts Meet, a new way to create video meetings at any time and on any device.

What is Hangouts Meet?

Meet is a video meeting option for businesses and schools, allowing teams and groups to quickly communicate using any device from anywhere. You can share your screen and invite people outside of your organization.  

For example, you can start a video meeting on your computer and continue the conversation on your mobile phone or tablet. You can also start a video meeting from Google Calendar, Chrome Browser, or your mobile device.
 

How do I get started?

Meet is already enabled. To get started:

  1. Go to https://meet.google.com and select a scheduled meeting.
  2. Install the mobile apps and select a meeting or start a new one.
  3. Invite others or share your screen. 

Where can I get more information?

Visit the Meet Learning Center and Help Center.

Can users access Meet in any browser?

No. For details, see Supported web browsers for Meet. 
 

Sincerely,

- {Name}, Your G Suite administrator

Step 4: Train your users
Refer people in your organization to the Learning Center tutorials, Meet Help Center, and other training materials.
For details, see Train your users.
Step 5: Set up video meeting rooms

Create video meeting rooms where groups can join video meetings.

For information, see Designing meeting spaces for Meet.

Step 6: Turn on Meet
When your users, support team, and network are ready, turn on Meet in the G Suite Admin console.
For information, see Start using Meet.
Step 7: Gather feedback

Users can provide feedback after a video meeting to help us improve Meet. 

You should also continue to gather video meeting usage data and adjust your network's bandwidth as more people use Meet. For information, see Send feedback.

Step 8: Get Help

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