Turn mail delegation on or off

Your users may want to give access to their email account to another person. Mail delegation allows the delegate to read, send, and delete messages on their behalf. For example, a manager can delegate email access to another person in their organization, such as an administrative assistant.

As an administrator, you can choose whether or not to make this option available to your users. If the users are in different organizations, you must enable delegation for each organization. Once enabled, any user who wants to assign a delegate to access their email must set up mail delegation in their Gmail account.

Turn on mail delegation

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGmailand thenUser settings.
  3. Select an organizational unit on the left, or select the top-level organizational unit to turn on mail delegation for your entire organization. 

  4. Next to Mail delegation, check the Let users delegate access to their mailbox to other users in the domain box.

  5. Specify what sender information is included in the email header of messages sent by delegates: 
    • Show the account owner and the delegate who sent the email—The header includes the email addresses of the Gmail account owner and the delegate.
    • Show the account owner only—The header includes the email address of the Gmail account owner only. The delegate email address is not included.

    To let users specify what sender information is included in delegated messages sent from their account, check the Allow users to customize this setting box.

  6. (Optional) Repeat Steps 3—5 for each organizational unit where you want to turn on mail delegation.

  7. Click Save.

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