Email addresses rewritten: user@ghs.googlehosted.com

Issue: Email addresses are rewritten as user@ghs.googlehosted.com instead of user@your_domain.com.

Resolution: This is a problem with your domain's DNS records. Your domain should not be used as a CNAME record. Only subdomains should be CNAME records. When DNS records are set up properly, a CNAME lookup for 'your_domain.com' will not produce any results.

For instance, if you own the domain example.com and you use this domain as a CNAME record and point it to ghs.googlehosted.com, your user's email address will be rewritten as user@ghs.googlehosted.com. In this case, a CNAME look up for example.com will produce the following result:

Non-authoritative answer: example.com canonical name = ghs.googlehosted.com

If you get 'ghs.googlehosted.com' as the result for your CNAME lookup, please reset your DNS settings to ensure that you are not using your domain name as a CNAME record.

Please note that Google Workspace utilizes CNAME records only in the case of verifying domain ownership or activating custom URLs for the various services. When a custom URL is set up properly, a CNAME lookup for the custom URL will produce 'ghs.googlehosted.com' as the result. For example, if you create a custom URL 'mail.example.com' for your email service, a CNAME lookup for mail.example.com will produce 'ghs.googlehosted.com' as the result as shown below:

Non-authoritative answer: mail.example.com canonical name = ghs.googlehosted.com

Note: If you purchased your domain name while signing up for Google Workspace, you won't need to create CNAME records. This is auto-configured for you when you select a custom URL in the Google Admin console.

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
73010
false