Email addresses rewritten:

Issue: Email addresses are rewritten as instead of

Resolution: This is a problem with your domain's DNS records. Your domain should not be used as a CNAME record. Only subdomains should be CNAME records. When DNS records are set up properly, a CNAME lookup for '' will not produce any results.

For instance, if you own the domain and you use this domain as a CNAME record and point it to, your user's email address will be rewritten as In this case, a CNAME look up for will produce the following result:

Non-authoritative answer: canonical name =

If you get '' as the result for your CNAME lookup, please reset your DNS settings to ensure that you are not using your domain name as a CNAME record.

Please note that Google Workspace utilizes CNAME records only in the case of verifying domain ownership or activating custom URLs for the various services. When a custom URL is set up properly, a CNAME lookup for the custom URL will produce '' as the result. For example, if you create a custom URL '' for your email service, a CNAME lookup for will produce '' as the result as shown below:

Non-authoritative answer: canonical name =

Note: If you purchased your domain name while signing up for Google Workspace, you won't need to create CNAME records. This is auto-configured for you when you select a custom URL in the Google Admin console.

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