Contacted by collections agency

Applies to G Suite, Google Drive Enterprise, Cloud Identity Premium, and other paid services managed in the Google Admin console.

If your payment for your Google service subscription isn't received in full by the due date, Google might work with an external collections agency.

This agency might:

  • Send you a combination of letters and emails that request payment on behalf of Google.

  • Ask you to sign in to your Google Admin console and make the payment online using the forms of payment available to you.

To make your payment and avoid suspension or to lift a suspension and resume service, see Make a manual payment or pay early.

Still need help? Contact G Suite support .

Was this article helpful?
How can we improve it?