BigRock: Set up G Suite MX records

Tip! Changing MX records is required only for G Suite customers who want to use Gmail. You can continue to use your current email provider.

You’re now ready to set up Gmail as your business email for your domain (and, if you haven’t already, verify your domain).

To do this, you need to sign in to your domain host and direct the email for your domain to the G Suite servers. It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place. We’ll walk you through the steps.

Before you begin

  • Verify that you own your domain.

    Or, you can verify now with an MX record. We’ll show you how while you're setting up the MX records.

  • Create user accounts in G Suite for your team.

    If your team members already use email with your domain (their email address ends with your domain), you have to create their user accounts in G Suite before you change any MX record settings. Otherwise, they won't be able to send or receive messages with their business address in Gmail.

Change your MX records to start using G Suite

Step 1: Sign in to your domain host
  1. Leave the Google Admin console setup instructions open.
  2. Open a new tab or browser window and go to the BigRock site at bigrock.com.

    Two browser windows are shown. Window 1 is for the domain host site, and window 2 is for the Google Setup Wizard.

  3. On the BigRock site, click Login/SignUp at the top of the page.

    Login/SignUp link

  4. Enter the account username and password that you created when you purchased your domain from BigRock, and click Login.

    If you don’t know your account information, you can reset your password or contact BigRock support.

    Login button

Step 2: Go to the BigRock domain settings
  1. In the BigRock site, check the box and click the domain name to which you want to add MX records. In this example, we'll use the domain td-bigrk.com, but you'll see your own domain name instead.

    Domain name link

  2. Scroll down to the end of the page. Click Manage DNS in the DNS Management section.

    Manage DNS link

    You're now in the DNS management control panel.

  3. In the Manage Records section, click MX Records.

    MX Records button

  4. Click the domain in the List of MX Records.

    Domain link

Step 3: Delete existing MX records
  1. In the MX Record Details section, click Delete Record. Don't worry, you'll add new ones in the step below.

    Delete Record button

  2. Click OK in the dialog box that displays to confirm.

    Delete Confirmation OK button

    You'll see a confirmation message that the MX records were successfully deleted.

    Record deleted confirmation message

Step 4: Add new MX records

To direct your email to your G Suite account, you have to add new MX records to your domain. These are the records that you'll need to add:

MX server address Priority
ASPMX.L.GOOGLE.COM 1
ALT1.ASPMX.L.GOOGLE.COM 5
ALT2.ASPMX.L.GOOGLE.COM 5
ALT3.ASPMX.L.GOOGLE.COM 10
ALT4.ASPMX.L.GOOGLE.COM 10
Important: Some registrars require you to add a period after the .COM in the MX server address.
  1. Click Add MX Record in the List of MX Records.

    Add MX Record button

  2. Leave the Zone field blank. In the Value field, enter aspmx.l.google.com in the second field. The Value field only accepts lowercase entries.

    MX Value second field

  3. In the TTL field, enter 7200.

    MX TTL field

  4. In the MX Priority field, enter 1.

    MX Priority field

  5. Click Add Record to confirm.

    MX Add Record button

    You'll see a Resource Record Added Successfully message.

    Resource Record Added Successfully message

  6. Scroll back to the top of the page, and click Add MX Record.

    Add MX Record button

  7. Repeat Steps 2-6, entering the remaining values (MX Server address) from the table above, and setting the Priority values respectively.

    All MX records added

  8. Skip this step if you already verified your domain by another method (such as TXT record, HTML file, or meta tag).

    If you need to verify your domain:

    1. In the Admin console, scroll to the Get your verification code section and click the Copy button.

      The MX records table is shown and a red circle highlights the Copy button next to the MX verification record.
    2. Paste the value in the Value/Answer/Destination/Target column.
    3. Make sure the record's priority is set to Low or to 15 or greater.
    Note: If your registrar rejects the verification code, try deleting the period at the end of .com.
Step 5: Tell Google to find your new MX records
  1. Open the setup tool in the Admin console. 

  2. In the Gmail section, click Activate.

    A red circle highlights the "Activate." option in the Gmail section.

  3. Verify that you've created all existing email addresses and are ready for Gmail to start receiving all email for your domain. Click Continue.

  4. On the next page, scroll to the bottom and click Activate Gmail.

    A red circle highlights the Activate Gmail button on the bottom right of the MX records table.

Note:

  • The records can take several hours to update, so you might not immediately get new email messages in Gmail. Until then, you'll continue to receive messages at your old email provider.
  • If you see the MX records setup validation in progress message in the Admin console for more than a few hours, make sure you entered the MX address records and priorities correctly in the DNS records stored with your host.
  • If you still need help changing your MX records, contact G Suite support.
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