Site5: Set up G Suite MX records

Tip! Changing MX records is required only for G Suite customers who want to use Gmail. You can continue to use your current email provider.

You’re now ready to set up Gmail as your business email for your domain (and, if you haven’t already, verify your domain).

To do this, you need to sign in to your domain host and direct the email for your domain to the G Suite servers. It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place. We’ll walk you through the steps.

Before you begin

  • Verify that you own your domain.

    Or, you can verify now with an MX record. We’ll show you how while you're setting up the MX records.

  • Create user accounts in G Suite for your team.

    If your team members already use email with your domain (their email address ends with your domain), you have to create their user accounts in G Suite before you change any MX record settings. Otherwise, they won't be able to send or receive messages with their business address in Gmail.

Change your MX records to start using G Suite

Step 1: Sign in to your domain host

  1. Leave the Google Admin console setup instructions open.
  2. Open a new tab or browser window and go to the Site5 site in a new tab.
  3. In the Email Address field, enter the email address associated with your Site5 account.
  4. In the Password field, enter the password you created when you purchased your domain from Site5.
  5. Check the box to acknowledge the term and conditions.
  6. Click Login.

    If you don’t know your account information, you can reset your password or contact Site5 support.

Step 2: Go to your DNS records

Note: You must have a Site5 hosting package to manage DNS records.

  1. From the My Account dashboard, click the Services tab and select My Services.

    My Services option on the Services tab is selected.

  2. In the My Products & Services table, click your hosting package.

    The HostBasic domain hosting package is selected.

  3. Scroll to the bottom of the Product Details page and click Login to cPanel.

    The Login to cPanel button is selected.

  4. In the cPanel, under Domains, click Zone Editor.

    Zone Editor link is selected under the Domains section.

  5. Click Manage.

    The Manage option under Actions is selected.

Step 3: Delete existing MX records

  1. Next to the first MX record in the DNS records table, click Delete.

    The Delete option is selected next to the first MX record in the DNS records table.

  2. When asked to confirm the deletion, click Continue.

    The Continue button on the Confirm Deletion pop-up is selected.

  3. Repeat steps 1 and 2 until all MX records are removed.

    You’ll add new MX records in the next step.

Step 4: Add the G Suite MX records

To direct your email to your G Suite account, you have to add new MX records to your domain. These are the records that you need to add:
MX server address Priority
Important: Some registrars require you to add a period after the .COM in the MX server address.
  1. Above the DNS records table, click Add Record and select Add MX Record.

    Add MX Record is selected on the Add Record drop-down list.

  2. In the Name field, leave your domain name as defaulted.
  3. In the Priority field, enter 1.
  4. In the Destination field, enter

    All MX record fields are completed.

  5. Click Add Record.
  6. Repeat steps 1–5, entering the remaining MX server address values from the table above and setting the Priority values.
  7. Skip this step if you already verified your domain by another method (such as TXT record, HTML file, or meta tag).

    If you need to verify your domain:

    1. In the Admin console, scroll to the Get your verification code section and click the Copy button.

      The MX records table is shown and a red circle highlights the Copy button next to the MX verification record.
    2. Paste the value in the Value/Answer/Destination/Target column.
    3. Make sure the record's priority is set to Low or to 15 or greater.
    Note: If your registrar rejects the verification code, try deleting the period at the end of .com.

Step 5: Tell Google to find your new MX records

  1. Open the setup tool in the Admin console. 

  2. In the Gmail section, click Activate.

    A red circle highlights the "Activate." option in the Gmail section.

  3. Verify that you've created all existing email addresses and are ready for Gmail to start receiving all email for your domain. Click Continue.

  4. On the next page, scroll to the bottom and click Activate Gmail.

    A red circle highlights the Activate Gmail button on the bottom right of the MX records table.


  • The records can take several hours to update, so you might not immediately get new email messages in Gmail. Until then, you'll continue to receive messages at your old email provider.
  • If you see the MX records setup validation in progress message in the Admin console for more than a few hours, make sure you entered the MX address records and priorities correctly in the DNS records stored with your host.
  • If you still need help changing your MX records, contact G Suite support.

Google, G Suite, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.
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