Media Temple: Set up G Suite MX records

Tip! Changing MX records is required only for G Suite customers who want to use Gmail. You can continue to use your current email provider.

You’re now ready to set up Gmail as your business email for your domain (and, if you haven’t already, verify your domain).

To do this, you need to sign in to your domain host and direct the email for your domain to the G Suite servers. It’s like registering your new address with the post office when you move so that your mail gets delivered to the right place. We’ll walk you through the steps.

Before you begin

  • Verify that you own your domain.

    Or, you can verify now with an MX record. We’ll show you how while you're setting up the MX records.

  • Create user accounts in G Suite for your team.

    If your team members already use email with your domain (their email address ends with your domain), you have to create their user accounts in G Suite before you change any MX record settings. Otherwise, they won't be able to send or receive messages with their business address in Gmail.

Change your MX records to start using G Suite

Step 1: Sign in to your domain host
  1. Leave the Google Admin console setup instructions open.
  2. Open a new tab or browser window and go to the Meida Temple site at mediatemple.com.

    Two browser windows are shown. Window 1 is for the domain host site, and window 2 is for the Google Setup Wizard.

  3. Log in with the account username and password that you created when you purchased your domain from Media Temple.

    If you don’t know your account information, you can reset your password or contact Media Temple support.
Step 2: Go to the Media Temple domain settings and change MX records
  1. In the Media Temple site, click Admin in the Services section next to the domain for which you want to update the MX records. In this example, we'll use youcompany.com, but you'll see your domain there instead.

    Admin button

  2. Under DNS & Zone Files, click Edit DNS Zone File.

    Edit DNS Zone Fille button

  3. Scroll down to Point Mail to Google and click Point Mail.

    Point Mail button

  4. Click OK in the dialog box that opens.

    Confirm G Suite setup

  5. A dialog box lets you know the MX records were changed. Click OK.

    Zone changes were saved

Step 3: Complete MX records setup
  1. Open the setup tool in the Admin console. 

  2. In the Gmail section, click Activate.

    A red circle highlights the "Activate." option in the Gmail section.

  3. Verify that you've created all existing email addresses and are ready for Gmail to start receiving all email for your domain. Click Continue.

  4. On the next page, scroll to the bottom and click Activate Gmail.

    A red circle highlights the Activate Gmail button on the bottom right of the MX records table.

Note:

  • The records can take several hours to update, so you might not immediately get new email messages in Gmail. Until then, you'll continue to receive messages at your old email provider.
  • If you see the MX records setup validation in progress message in the Admin console for more than a few hours, make sure you entered the MX address records and priorities correctly in the DNS records stored with your host.
  • If you still need help changing your MX records, contact G Suite support.
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