Payment method FAQ

Here are some common questions about using credit cards and bank accounts to pay for a Google subscription such as Google Apps.

General

When do automatic payments occur?
  • Google Apps: Once your free trial is over and your paid subscription begins, we begin charging your payment method at the beginning of the following month. If your paid service begins in May, for example, we charge you at the beginning of June. After that, automatic charges continue to occur at the beginning of each month.
  • Domain Registration: We debit your account when you initially purchase your domain, then charge your payment method at the beginning of the following month. If your domain is set to auto-renew, we renew your domain 7 days prior to the annual renewal date and charge your payment method at the beginning of the following month.
What if my country isn't listed when I try to add my billing address?

In some countries, the billing address you specify for a payment method must be in the same country as the billing country you select when you set up your Google billing account. If that's true for your location, you can't enter any other country in a billing address. Nor can you change the billing country associated with your account.

If your billing address isn't in the country you selected for your billing account, you can:

  • Add a new payment method with a billing address that is in your billing account's country.
  • Transfer your account to one of our Google Apps partners who might be able to change your billing account's country for you.
What if my automatic payments fail?
Google Apps: The first time your automatic payment fails, we give you a 30 day grace period to fix your primary payment method. If you don't fix your payment method within 30 days, we suspend your service. At that point, you can reactivate service for a one-time 48 hour extension. If you don't fix payments within that timeframe, we suspend service again and you must fix your payment method to keep using Google Apps.

Credit card payments

I just added my credit card. How long until it can be charged?

When you add a credit card, we can typically authorize and begin charging it right away. In some cases, however, this might take a few hours.

How long does it take to process a credit card payment?

When setting up a Google billing account

Your service will start running almost immediately after you enter valid credit card information in your new billing account. However, in some circumstances it can take a few hours.

When making a manual payment

When you make a manual payment, we check with your credit card provider right away to see if your card can accept the charge. If it can, we authorize your card almost immediately for the amount of your payment.

If your account was suspended because an automatic payment was declined and you're paying off your balance to lift the suspension, service will resume once your payment is complete.

It might take several hours for the payment to appear in your Transaction history.

How do Google charges appear on my credit card statement?
Visa GOOGLE. CC@GOOGLE.COM
Mastercard GOOGLE. CC@GOOGLE.COM
American Express GOOGLE LTD. CC@GOOGLE.COM GOOG
or
GOOGLE INC. CC@GOOGLE.COM GOOG

See details about Google charges in your account's Transaction history.

If Google charges appear on your credit card statement but you didn't sign up for a Google billing account, contact Google Apps support.

Bank accounts

I just added my bank account. How long until it can be debited?

Before we can debit your new bank account, we need to verify that it's really yours. How long this takes depends on your location:

  • If you're in the US, we verify the account by making a small deposit in your account that you then enter in your Billing settings. This process can take up to 10 days (but it often happens much sooner). For details, see Verify bank account (US).
  • If you're in the UK or Europe, we can typically verify your account within an hour after you enter valid account information in your billing settings.
You can tell whether Google is still verifying your bank account if you see a Verification in progress message in your Google billing settings. If you're setting up billing for the first time, your paid service won't begin until your account is verified.