הדף שביקשתם לא זמין בשלב זה בשפה שלכם. אפשר לבחור בשפה אחרת בחלק התחתון של הדף. לחלופין, באמצעות תכונת התרגום המובנית של Google Chrome תוכלו לתרגם מיד כל דף אינטרנט אל שפה לבחירתכם.

Google Workspace developer support

Guides and community developer support are available for Google Workspace developer products, including Apps Script, Add-ons, and Application Programming Interfaces (APIs). You can find links to the following types of support in the documentation for each developer product:

  • Questions and advice—How to perform specific operations in supported coding languages via Stack Overflow and other dedicated community support forums
  • Bug and error troubleshooting—How to contact support specialists or get help from the developer community
  • Developer product feedback—How to send feedback about each developer product

For more details, go to Google Workspace for Developers.

Contact Google Workspace support

You can contact Google Workspace support for additional help from a specialist. Specialists can help with the following developer products:

Create a support case

  1. While signed in to your Google Workspace administrator account, open the Customer Care Portal. Sign in with an administrator account to the Google Admin console.

    If you aren’t using an administrator account, you can’t access the Admin console.

    Open the Customer Care Portal

  2. In the search box, describe your technical issue or question. Then, click Get help.
  3. Review the help content suggestions. If none resolve your issue or question, continue to the next step.
  4. At the top, click Create support case.
  5. Fill out the form with your request details.
    • For Product type, select Google Workspace.
    • For Category, select Technical > Google Workspace APIs and Add-ons.
      If you don't see these options, choose the most relevant technical topic.

      If the API or add-ons hadn't been a problem before the issue occurred, then the following information will help us understand your issue:

      • The API or add-on name and method, if applicable
      • The affected user ID which had been running the API or add-on
      • The date and time on which the issue began
      • The frequency at which the issue is recurring
      • The error code and its message
      • The full API request and response headers including the timestamp and body, if applicable

      If it’s an API issue, is it reproducible using the OAuth 2.0 Playground or APIs Explorer? For details, go to OAuth 2.0 Playground and Google APIs Explorer.

  6. Click Submit.

What's supported

You can learn more about the type of issues that are supported and the level of support available for products, including Apps Script, Add-ons, and APIs.

General areas of support include:

  • API quotas—Quota increase or usage requests for publicly documented and undocumented API and product limits.

    Break-fix and how-to issues are fully supported for API quotas. As for API quota issues, we help you find or verify quota consumption but not from code.

  • Deprecated APIs—Information or questions regarding deprecated Google APIs and identity protocols.

    Note: Deprecated APIs and third-party tools are not supported under any of the scope of support categories.

  • Google Cloud services—Using Cloud services such as App Engine with Google Workspace services. We support all issues with Workspace APIs being called from Cloud.

    Note: We don’t support issues with Cloud services which use Google Workspace APIs

Important: Even if third-party tools, such as GAM, Clasp, FlashPanel (developed by BetterCloud), Marketplace or Chrome apps, are using Google APIs, they are not supported.  

Issue types

Not all types of issues or questions are supported. When reviewing support available for each developer product area, refer to the "Yes" or "No" markings in each issue type column. 

  • If an issue type is marked with “Yes”: Dedicated support teams address requests within the related scope and prioritize them based on severity. Service Level Agreements (SLAs) may apply, defining response and resolution timeframes.
  • If an issue type is marked with “No”: The support agreement does not cover the requests within the related scope, and the support team does not address them. Users are responsible for finding solutions independently.

Developer product areas

You can learn more about which products are supported and the support level each type of issue receives in areas such as Apps Script, Google Workspace Add-ons, and APIs.

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Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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