cPanel: Activate Gmail for Google Workspace

Tell the internet where to deliver your company's email messages

Why do I need to do this?

For your company to use Gmail with Google Workspace, you need to direct people's incoming messages to Google's mail servers. You do this by changing your domain's MX records  at your domain registrar.
 
Change MX records at your domain registrar to direct your company's emails to Gmail. Explain this more
 

Before you begin

Make sure now is a good time to make this change. It can take time for the rest of the internet to learn about your new MX records. You might keep receiving mail with your old email provider during this time.

To complete this task, open two separate tabs in your web browser, like this:

Tab 1: Sign in to your domain registrar

You update your domain settings at your domain registrar's website, not at Google. To get started, make sure you have the account ID and password needed to sign in to your domain registrar.

Google can't sign in to your domain registrar—only a domain's owner can do that. So please contact your registrar if you need help accessing this account.

Who is my domain registrar?

Usually your domain registrar is:

  • The company where you bought your domain.
  • The company that hosts your website. 

Help me identify my registrar

Tip: The setup tool in the next step might also be able to identify your domain registrar.

Tab 2: Open the Google Workspace setup tool 

You get instructions and complete this task using the setup tool. You also use the tool to add any remaining email accounts—every existing address in your company must be associated with a Google Workspace account. You must use the setup tool to complete this task.

If you don't already have the setup tool open in another tab, click below to open it.

Open the setup tool

I'm stuck and need help

I get an error when I click the blue button

The setup tool is for Google Workspace and Cloud Identity administrators only. It doesn't work with any other Google product.

Make sure you're signing in with an admin account.

It says Gmail is activated for my domain

Your MX records are already set up.

If you're reading this article because your company is having trouble receiving email:

My email address ends in @gmail.com

Oh no! You've ended up in the wrong place. Click here for help with @gmail.com issues.

Follow these instructions to activate Gmail

Work across the two tabs you opened above, as follows:


1

Find your DNS records


(a)

Open cPanel at your registrar, and then scroll to Domains. Click Zone editor

The Zone Editor option under the Domains section is highlighed.

(b)

Find the domain you're setting up today and click Manage.

The manage button is highlighted next to a domain.

 

2

Set up the MX records for Google Workspace


(a)

Click the MX filter. If you see existing MX records, delete all of them.

The MX filter is selected, and the delete button is highlighted next to an existing MX record.

(b)

Click the down arrow next to Add record, and then select Add MX record.

The add MX record item is highlighted.

(c)

Fill in the fields as follows.

A new MX record is created, with the priority and Google mail server entered into the appropriate fields.

  • Enter your domain in the Name field. 
  • Enter 1 in the Priority field.  
  • Enter smtp.google.com in the Destination field. 

(d)

Click Add record to create your new MX record.

Tell Google Workspace to activate Gmail


(a)

Return to the browser tab where you have the Google Workspace setup tool open. (You can reopen the tool if you closed it.)

(b)

Scroll to the bottom of the page and click Activate Gmail.

Important: Some registrars may require additional time to publish your MX records. If the Google Workspace setup tool can't find your new records, wait an hour before you try again.

If you need additional help with your DNS settings, contact your registrar. They are experts in managing your domain and are eager to help you. 


You might have to wait and try again

Some registrars take longer than others to let the world know that you have a new email provider:

  • If Google Workspace can't find your new MX records, come back in a couple of hours and click the Activate button again.
  • After you activate Gmail, updates can take up to 48 hours. Until the rest of the internet notices your new MX records, you'll still get email messages in your old email client.

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