Fix problems opening files in Drive
If you're having trouble viewing a document in Google Drive, here’s how you can try to fix the issue.
If instead you’re having trouble syncing files between your computer and Drive, try this article to fix the syncing error.
1. Wait and try opening your files again later
- Wait a few moments: If you see a “Temporary Error (502)” message when you try to open files in Drive, it means that your documents are temporarily unavailable. This issue is usually temporary, so wait a bit and try to open them again.
- Try another view: If Drive opens but your files don’t display, click another view, such as "All items" or "Owned by me."
- Try another device: If you can't access one file but can see others, there could be a problem with the file. Try to open it on your desktop or smartphone. Or share it with another person to see if they can open it.
- Check the G Suite Status Dashboard: If there's a known outage for Drive or Google servers, it will appear the G Suite Status Dashboard as a red dot next to the product. Click the dot for details about what’s wrong.
2. Try basic troubleshooting
Try to connect to another network to see if your files load correctly.
- Check the system requirements and supported browsers to make sure you're using a supported browser and operating system.
Drive can be used with the 2 most recent versions of all major browsers.
- We recommend using Chrome for Drive. But you can try opening Drive in another browser, such as Mozilla® Firefox®, Microsoft® Internet Explorer®, or Apple® Safari®.
If you turned on offline access and you're still having trouble opening files, try turning it off and on again to resolve the issue. Go to Settings and next to Offline, uncheck or check the Sync to edit offline box to turn it on or off.
3. Try more advanced troubleshooting
These steps didn’t fix my issue
If you tried the steps above but couldn’t fix the issue, here’s what you can try next: