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    Resolve conflicting accounts

    If your domain has conflicting accounts, they must be resolved as you move to G Suite. We can help you by prompting your users to rename their personal accounts. 

    Resolve a conflicting account

    When you create the user's G Suite account, the next time they sign in to a consumer Google product, they'll be asked to change the email address associated with the account.

    For example, if has a conflicting account, Jane will be prompted to rename her account the next time she signs in. She has the following options:

    • Rename the consumer account with a new Gmail address.
    • Rename the consumer account with a non-Gmail address that she already owns.
    • Sign in with a temporary username that Google provides (for example,

    If she chooses the last option, she’ll be prompted with the options every time she signs in, until she selects a permanent solution. Users have full control over renaming their personal accounts—administrators don't participate in this process.

    What happens with email aliases? 

    If the user has used their organization’s address as an alternate email address (or email alias) for their personal Google account, the alias is removed from the personal account when you create their G Suite account. The user is notified of this change the next time they sign in to a consumer Google product.

    What happens to the user's data?

    When the user renames their personal account with a different email address:

    • All data in the user's personal account remains in the account.
    • The data in the personal account remains safe and accessible only to them. 


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    Get account-specific help by signing in with your G Suite account email address, or learn how to get started with G Suite.