As an administrator, you can specify where to deliver a user's email. By default, messages are delivered to the recipient's Gmail inbox and to any additional destinations specified for your domain.
Manage email destinations
We recommend you manage user's email destinations with recipient address mapping. You can also create an address list to exempt specific users from routing rules.
We recommend using one of these options to route a user's email to another address:
- To map mail destinations, follow the steps in Apply aliases to recipient addresses.
- For email routing with an address list, follow the steps in Set up routing for your domain or organization.
- To forward a user's email to another Google Workspace address, ask your user to set up a forwarding address.
- To remove existing email routing settings in a user's profile, clear user routes.