Check for Meet hardware with peripheral issues

As an administrator, you can review your Google Meet hardware devices list to identify the devices that have peripheral issues. You can do the following:

• View the status of all peripherals
• View the status of peripherals for a specific device

View the status of all peripherals

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. Go to Menu  DevicesGoogle Meet hardwareDevices.
3. The Peripheral status column shows the status for your Google Meet hardware devices.
4. In the summary at the top, click the With peripheral issues number to filter the results.
5. The Peripheral issues in last 28 days show the number of issues that occurred recently.

   Tip: Click Manage columns to add or remove columns.

6. Click a peripheral issue, such as Missing microphone, to see detailed information, including:
   • When the issue was detected.
   • When the issue escalated.

     Network connection issues escalate after approximately 30 minutes. To trigger an alert when this occurs, see Get connectivity and peripherals alerts.

   • A description of the issue and recommended actions.
7. Click Issue history to view a historical timeline of device health, including connection issues and peripheral issues.
   • Click the date or issue filter to refine the results.
   • Hover over an issue in the timeline for more information. Click the issue for detailed information and recommendations.

			Peripheral status
			With Peripheral issues
			Example of a peripheral issue
			Issue history

View the status of peripherals for a specific device

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. Go to Menu  DevicesGoogle Meet hardwareDevices.
3. Click the device you want to view.

   The following icons indicate whether a peripheral is connected, disconnected, or unsupported:

   • OK indicates the peripheral is connected and working correctly.
   • Unsupported indicates the peripheral is connected (online) but not supported.
   • Out of order indicates there is a problem with the peripheral.
   • A dimmed icon indicates the peripheral is offline.
4. View the Connected peripherals section for a current snapshot of the device.
5. Click a peripheral issue, such as Missing microphone, to see detailed information, including:
   • When the issue was detected.
   • When the issue escalated.

     Network connection issues escalate after approximately 30 minutes. To trigger an alert when this occurs, see Get connectivity and peripherals alerts.

   • A description of the issue and recommended actions.
6. Click Issue history to view a historical timeline of device health, including connection issues and peripheral issues.
   • Click the date or issue filter to refine the results.
   • Hover over an issue in the timeline for more information. Click the issue for detailed information and recommendations.

Unsupported peripherals can sometimes be reported as “suspected to be missing”. Make sure you set the unsupported peripheral as the default for that device. For details, go to Set a default peripheral.

Related topics

• Approved peripherals for Meet hardware
• Troubleshoot Google Meet hardware