Understand device usage for your organization's devices

You can view detailed health and usage data for a device and its associated peripherals on the 
Device history page. Three types of usage data display on this page:

• Issues—Device health problems that are detected and persist over time (including those that trigger connectivity and peripheral alerts)
• Activities—Records of what the Google Meet hardware device is actually being used for at any given time
• Events—Notable point-in-time occurrences that can be useful to admins looking to troubleshoot issues

You can navigate to this page in the Admin console:

1. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

2. Go to Menu  DevicesGoogle Meet hardwareDevices.
3. Select device nameDevice history.
4. On the Google Meet hardware page, click Inspect issue, activity, and event data.

 

Supported event types

You can view the following event types on the Device History Page: 

• Operating system update 
• Feedback filed
• Restart 

Notes:  

• Google Meet hardware devices that do not run ChromeOS (such as Poly X30, X50, or X70) do not support event data at this time.
• Historical event data is not present before October 23, 2023.

Supported activities

You can view the following activity types on the Device History page:  

• Meet call 
• Zoom interop call 
• Webex interop call
• Bring-your-own-device mode (Computer connected)
• Local present 
• Whiteboard camera present 
• Peripheral firmware update 

Note: 

• Google Meet hardware devices that do not run ChromeOS (such as Poly X30, X50, X70) only support activity data for Meet calls at this time.
• The Usage summary metric is calculated as the percentage of time that the device was in a call during standard business hours, defined as weekdays from 8 AM-6 PM local device time over the filtered time period. Usage is not calculated if a device is not assigned a time zone. 
• Historical activity data is not present before October 23, 2023.

Supported issues 

You can view the following issue types on the Device History Page:

• Application load failure
• Device offline
• Missing microphone
• Missing speaker
• Missing camera
• Missing controller
• Missing display
• Missing default microphone
• Missing default speaker
• Missing default camera
• Missing default whiteboard camera

Note: If an activity or issue lasts for less than 1 minute, it may not be captured on this page.

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