Manage custom emoji permissions

Important: The features described below are rolling out to Google Workspace customers in the admin console soon, followed by roll-out of the ability for users to create custom emojis following rapid and scheduled tracks. Learn about service and feature rollouts.

You can help your organization personalize their messages, express their team’s culture and find the perfect way to share what they want to say with custom emojis in Google Chat. These are unique to your organization and a great way for your organization to engage and connect with each other. Users can upload their own emojis which are then available to all users in the organization within their emoji picker in Chat. 

As an admin, you can manage custom emoji permissions by:

  • Limiting who can create custom emojis
  • Specifying instructions to be shown during custom emoji creation
  • Designating emoji managers who can manage the custom emojis in your organization
  • Accessing and exporting audit logs for custom emoji deletion or creation

Limit who can create custom emojis

By default, all users in the organization (but not external guests) can create custom emojis. As an admin, you can limit this ability to specific organizational units if you want. 

You can decide who can create custom emojis through an Admin Console Root and OU setting. You can turn the ability to create custom emojis on or off at the organization level by following these steps:

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Appsand thenGoogle Workspaceand thenGoogle Chat.
  3. Select the organizational unit you’d like to adjust.
  4. In the “Allow users to create custom emojis” section, select on or off:
  • On - Users can create custom emojis. 
    • You can add instructions for users when they create custom emojis in addition to the default text (For example, “When you create an emoji, it’s available to everyone in your organization in their emoji picker.”). You can also link to a URL you choose to share organization-specific guidelines or any notices related to custom emojis.
  • Off - Users can’t create custom emojis.

Note: If you want to disable emoji creation entirely for the domain, select the top-level organizational unit for your organization and under “Allow users to create custom emojis,” select Off. If you turn off custom emoji creation for users in an organization, those users can still use existing custom emojis.

Designate emoji managers who can manage all custom emojis in your organization

As an admin, you can designate a specific organization unit to be emoji managers who can remove problematic custom emojis and help promote healthy norms. We recommend that you choose appropriate people as emoji managers through a new or existing organizational unit. 

You can set the role of emoji manager by following these steps: 

  1. In the Admin console, go to Menu ""and then"" Appsand thenGoogle Workspaceand thenGoogle Chat.
  2. Select the OU you’d like to designate as emoji managers. If you need to, create a new organizational unit for this purpose.
  3. In the “Allow users to manage custom emojis” section, select on or off:
  • On - Users of the selected organizational unit can delete custom emojis and view creator information
  • Off - Users of the selected organizational unit can’t delete custom emojis nor view creator information

Note: By default, “Allow users to manage custom emojis” is off for all organization units. If you don’t add an organizational unit as the emoji manager, no one can browse or delete all custom emojis.

Emoji managers can do the following from within Google Chat on web by navigating to Settings on the top right and clicking “Manage custom emojis”:

  • See all custom emojis created in the domain with image and name, which user created each custom emoji, and when it was created.
  • Search for all custom emojis created by emoji name.
  • Delete problematic custom emojis for everyone in the domain. A deleted emoji will be removed from all earlier messages and reactions within 24 hours for all users in the domain. 

Access and export audit logs

As an admin with a supported edition, you can access logs associated with custom emoji creation or deletion with the security investigation tool.

With these logs you can see details of custom emoji creation or deletion like:

  • New attributes added: Emoji shortcode (i.e. the emoji name) and Filename (i.e. the filename of the image file uploaded by the user when creating the emoji).
  • New events added: Emoji created and Emoji deleted.

Learn more about using Chat logs with the investigation tool.

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