Search
Clear search
Close search
Google apps
Main menu

Google Apps is now G Suite. Same service, new name. More about the name change.

Test deposit failed (US)

This page applies only for bank accounts with a billing address in the US.

If you don't see a test deposit in your bank account after adding it to your Google billing account, you either didn't wait long enough, or we tried to make the deposit but it failed. If it fails, you'll receive an email and see a message on your transactions page. This might happen if you made a mistake entering your bank account information or if your bank doesn't allow automatic payments.

It can take 2-5 business days for the test deposit to appear in your bank account.

If your test deposit doesn't appear:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Billing.
  3. Next to your subscription, click More More and then Access billing account.

    Be sure to click More More next to your subscription, not in the top-right corner of the Admin console.

  4. Under Transactions, click View Transactions.
  5. Look for a message saying the test deposit failed.
    • No failure message: You probably need to wait longer for the deposit to appear (can take 2-5 business days).
    • You see a failure message: Continue with the following steps.
  6. Contact your bank and ask if they allow automatic bank account payments, also called direct debit payments.

Still have questions? If your bank allows direct debits and you're sure you entered the correct bank information, contact us and ask us to re-submit test deposit.

Want to remove an incorrect bank account? See Remove a payment method.

Was this article helpful?
How can we improve it?
Sign in to your account

Get account-specific help by signing in with your G Suite account email address, or learn how to get started with G Suite.