Shopify: Activate Gmail for Google Workspace

Why do I need to do this?

When someone sends a message to [e-mail], the sender's computer looks up the MX records for @your-company.com to figure out where to deliver that email message.

Before your company can use Gmail with your Google Workspace account, you need to change your domain's MX records so they direct your incoming messages to Google's mail servers. 

How this works

A Beginner's Guide to Signing up for Google Workspace

Every domain (like your-company.com) has a set of DNS records that can be viewed by anyone on the internet. DNS records tell computers how to find your website and where to deliver your company's email messages.

• You'll get your new MX records from the Google Workspace setup tool.
• You'll sign in to your domain registrar, delete any existing MX records for your domain that route messages to your current email provider, and add the Google MX records.
• Once your domain registrar publishes the Google MX records, we'll activate Gmail for your domain.

Google can't change your MX records for you. Only the domain's owner can can do this. 

Before you begin

This won't be easy, but we're here to help.

DNS records have been around since the beginning of the internet. This can be a challenging task, and the steps are different for each domain. We've tried to make this chore as easy as possible, but you may get frustrated.

Please read carefully, and we'll help you get through this!

Get ready to activate Gmail

• Every existing email address in your company has to be associated with a Google Workspace account. Use the setup tool to add any remaining email accounts.
• Make sure now is a good time to make this change. It can take up to 48 hours for the rest of the internet to learn about your new MX records. Your old email provider might receive some messages during this time.  

You'll need to sign in to Shopify

Before you get started, make sure you have the account ID and password you need to sign in to Shopify. If you have trouble signing in to this account, you can get help from Shopify. You can also reset your Shopify password.

Open the Google Workspace setup tool

You must use the Google Workspace setup tool to complete this task. If you don't already have it open in another tab, click below to open it.

Open the setup tool

Important: We strongly suggest you follow the instructions in the setup tool and only return to this page if you need additional information.

I'm stuck and need help

I get an error when I click the blue button

The setup tool is for Google Workspace and Cloud Identity administrators only. It doesn't work with any other Google product.

Make sure you're signing in with an admin account.

It says Gmail is activated for my domain

Your MX records are already set up.

If you're reading this article because your company is having trouble receiving email:

• check these troubleshooting steps.
• review some additional problems that can interrupt email delivery.

My email address ends in @gmail.com

Oh no! You've ended up in the wrong place. Click here for help with @gmail.com issues.

How to activate Gmail for Google Workspace

	Find your DNS records (a) Open Shopify and sign in with the account you use to manage your store. I'm stuck and need help Contact Shopify for help with these issues: I can't sign in to Shopify I'm having trouble with DNS at Shopify  I need to contact Shopify support (b) From your Shopify admin, go to Online stores > Domains.  (c) Scroll to Shopify-managed domains and click Manage next to the domain you're setting up today.  My domain isn't managed by Shopify The steps that follow work only for a domain that you bought from or transferred to Shopify. If you don't see your domain in the Shopify-managed domains section, your domain is hosted by a different registrar. (d) Click DNS settings in the upper right corner.
	Set up the MX records for Google Workspace (a) Look for existing MX records and remove any that point to non-Google mail servers. (b) Click the back button to return to the domain settings page, and then click the Use third-party hosting service link. (c) Click Google Workspace and enter none in the Meta tag or TXT field. (d) Click the Save button. Your new MX records will soon be visible to other computers on the internet.
	Tell Google Workspace to activate Gmail (a) Return to the browser tab where you have the Google Workspace setup tool open. (You can reopen the tool if you closed it.) (b) Scroll to the bottom of the page and click Activate Gmail. Important! Some registrars may require additional time to publish your MX records. If the Google Workspace setup tool can't find your new records, wait an hour before you try again. If you need additional help with your DNS settings, please contact your registrar. They are experts in managing your domain and are eager to help you.

You might have to wait and try again

Some registrars take longer than others to let the world know that you have a new email provider:

• If Google Workspace can't find your new MX records, come back in a couple of hours and click the Activate button again.
• After you activate Gmail, updates can take up to 48 hours. Until the rest of the internet notices your new MX records, you'll still get email messages in your old email client.