Supported editions for this feature: Business Starter, Standard and Plus; Enterprise; Education and Enterprise for Education; G Suite Basic and Business; Essentials; Cloud Identity Free and Premium. Compare your edition
As a Google Workspace or Cloud Identity administrator, you can manage users' Android devices that your organization manages. If you use advanced device management, users need to install the Android Device Policy app (the replacement for the legacy Google Apps Device Policy app) so you can enforce security policies on the device.
Help for users
Users can troubleshoot some issues with their managed Android devices:
- Troubleshoot the Google Apps Device Policy app
- Manage a work profile
- I can't change certain device settings
- Remotely manage a device
- Resolve a conflicting account
Fix common Android device management issues
| Issue | Fix |
|---|---|
| Device is blocked | Unblock the device |
| Device is pending approval | Approve the device |
| Device doesn't sync |
Make sure that Android Sync is enabled for the device:
|
| Wipe the account or device remotely | Remove corporate data from a mobile device |
Get device management details
See what Android version is on a user's device
If you have access to the device, go to Settings About phone
Software information.
If you don't have access to the device, get this information in the Admin console:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
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From the Admin console Home page, go to Devices.
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Click Mobile devices.
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Search for the user's device. For example, enter their email address in the search field.
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If the operating system isn't visible in the devices list, click the device to open the device details and locate the operating system.
See if a user has a work profile set up
If you have access to the device, go to Settings Accounts. Managed accounts are listed under Work.
If you don't have access to the device, get this information in the Admin console:
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Devices.
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Click Mobile devices.
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Search for the user's device. For example, enter their email address in the search field.
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Click the device then Device security. If the value for Privilege is Profile owner, then the user has a work profile set up. Learn more
See which Android management app is on a device
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Devices.
-
Click Mobile devices.
-
Search for the user's device. For example, enter their email address in the search field.
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Click the device then Device security. The management app is listed under User agent.
