GWMHN FAQ

Below are some frequently asked questions about using Google Workspace Migration for HCL Notes (GWMHN).

Common questions

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Why can't users access mailboxes during a migration?

If you're migrating from a production database, you might notice that the Notes' user databases are inaccessible during a migration. Migrating data is resource-intensive and can cause your users to lose accessibility to their mailboxes while the migration runs. This is usually temporary.

We recommend you don't migrate directly from a production mail database. Instead, you should replicate or copy the production mail databases to the migration server. Then, use GWMHN to migrate its local copies or replicas.

You might find that another task on the server has locked a mail database. If this occurs, GWMHN tries to access the database each time the feeder agent cycles. If the database remains inaccessible to GWMHN, it’s likely to be inaccessible to other services as well. Contact your Notes administrator to troubleshoot.

Can I switch an active user to another feeder?

An assigned feeder database processes an active user’s database. We recommend you don’t switch a user from one feeder to another. Doing so could potentially migrate the same database content and duplicate data.

If you manually assign a feeder database to a profile, make sure you’re not missing or duplicating content in Google Workspace.

Can I manage multiple mail servers with one GWMHN instance?

A single instance of GWMHN can migrate users from any mail server. However, we recommend you copy the production mail databases to the migration server. Then, set up GWMHN to migrate the local copies. Doing so ensures the migration server processes don’t impact the production servers.

Is there a limit to how many servers I can connect to one mail server?

Multiple connections increase the load on the server. Eventually the server resources can run low, causing performance issues. We don’t recommend you point multiple GWMHN servers to the production mail server. Instead, copy the production mail databases to the migration servers. Then, have each GWMHN server migrate the copied databases.

What are the different ways of registering a database?

Each migration profile in GWMHN has a Server field, which specifies the server where the mail file is located. The migration agents in the feeder databases use this field and open the mail database on the designated server. How the server field is set depends on how you create the migration profiles. When you register a database, you can choose from the following registry options:

• From directory
• Import from file
• By server

If you choose the From directory or Import from file option, GWMHN accesses the user's home mail server. This is the same server as the mail server listed in the user's Person document in the Domino directory (usually the production server or servers).

If you choose the By server option:

• You can specify the server you want GWMHN to search for mail files. Use this option if you’ve copied data from the production server to the migration servers. In this case, select the migration server to search.
• Make sure you don’t activate the same profile on more than one GWMHN server. Doing so can cause data duplication. We recommend each migration server hosts only the profiles of users it intends to migrate.

What happens if a user is put on hold?

You can put an active profile on hold. Doing so ensures the profile is skipped when the migration agent is run. It doesn’t pause or stop the migration if the active profile is being processed.

During setup I get a warning message about the app

When you try to get an authorization code during access token setup, you might get one of the following warning messages:

• This app is blocked. This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.
• Sign in with Google temporarily disabled for this app. This app has not been verified yet by Google in order to use Google sign in.

The messages indicate that GWMHN isn't on the Google Admin console allowlist as a third-party app. To fix this issue:

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  SecurityAccess and data controlAPI controlsManage Third-Party App Access.
   You must be signed in as a super administrator for this task.

3. Click Add appOAuth App Name Or Client ID.
4. Enter 815156995542.apps.googleusercontent.com in the search field and click Search.
5. Click GWMHNSelect.
6. Check the OAuth Client ID box and click Select.
7. Select the organizational units that need access:
   • To apply the setting to all users, leave the top-level organization unit selected.
   • To apply the setting to specific organizational units, click Select org unitsInclude organizations, then select the organizational units.
8. Click Continue. 
9. Select TrustedContinue.
10. Review the information and click Finish.

Why is the recipient email address changed to a group email address after a migration?

When users migrate Group archived mail, they should make sure the database template is based on the mail-in database. Otherwise, for example, if messages were accidentally stored in a discussion database, GWMHN replaces the message's "To" field with the group address during the migration.

Related topic

• GWMHN admin guide (English only)

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