Report a problem with Looker Studio

Are you having trouble with Looker Studio? First, apologies for any inconvenience! You can use this page as a template for reporting issues to the Looker Studio team.

Before reporting a problem

Your feedback is very important to improving Looker Studio. However, before you report a problem, consider taking the following steps:

1. Try to troubleshoot the issue by using this guide.
2. See if other people have resolved similar issues by searching in the Looker Studio Community. 

If the troubleshooting steps don't resolve your issue, and you can't find a solution in the Looker Studio Community, create a new post, and provide as much of the requested information as possible. (You may want to copy this page and fill it out in a text editor, then paste it into your post.) 

Note: By posting to the Looker Studio Community, you agree that should we need to contact you, we may do so at the email address you used to sign in to this community.

Description of the problem

Tell us what went wrong.

Category

What part of the product are you having trouble with? Pick all that apply:

• Connecting to data

• Calculated fields

• Data visualization / Charts

• Filters

• Sharing reports and data sources

• Data blending

• Accessing Looker Studio

• Working with dates and time

• Data issues / discrepancies

• Exporting data

• Scheduled email / PDF download

• Parameters

• Controls

• Credentials and data access

• Other: (please describe)

 

Symptoms

How does the problem appear? What are you expecting to happen vs. what is actually happening?

 

Error ID

Do you see an error ID? Please include it here: 

 

Error IDs  are typically 8-character strings with a combination of letters and numbers. E.g., 66894d57. To find the error ID, if the initial error message has a "See details" link, click that. The error ID will (may) appear in the lower left of the details dialog. The dialog also displays 2 buttons: SEND FEEDBACK and MAYBE LATER, which dismisses the dialog.

Error message

Do you see an error message? Copy and paste any error text here:

Scope

How widespread is the problem?

• The problem happens only on one report

• The problem happens on some reports but not others

• The problem happens on all my reports

 

Frequency

How often does the problem occur?

 

• Sometimes: The problem occurs intermittently

• Always: The problem happens every time

 

Severity

How serious is the problem for you?

 

• Minor: It's annoying but I can live with it or work around it

• Medium: It's a significant problem, and the workaround, if present, is difficult and/or impractical

• Major: It's a critical problem for me, with no workaround

 

Impact

How does the problem affect your ability to meet your goals using Looker Studio?

 

• Low: I can mostly achieve my goals despite the problem

• Medium: The problem makes if difficult to achieve my goals

• High: The problem makes it impossible to achieve my goals

 

Timing

If things were working, then stopped working, when did the problem begin?

 

 

How to reproduce the problem

Please help us reproduce the problem by providing as much information as you can, including, if possible: 

 

• Step by step instructions on how cause the problem

• An example report that demonstrates the problem

• Video screencast and/or screenshots that show what's happening on your screen

 

Steps to reproduce the problem

 

1.

2.

3.

…

Screenshot/Video

Paste screenshot or link to video here.

 

Connectors used

Which connector(s) are you using for the data source(s)? For example, BigQuery, Google Sheets, Google Analytics…?

Note: if the problem is with a Community or Partner connector, please contact the developer of that connector for assistance.

 

OS

What operating system and version are you using?

 

Browser

What browser and version are you using?

 

Are you a Google Workspace or Cloud Identity user?

• Yes
• No
• I don't know

Additional information

Is there anything else about your environment that you think is significant?

 

Example report

Please create a test report that demonstrates the issue you are reporting. This report should be as simple as possible. For example, make a copy of the original report, then remove extra pages, charts, filters, etc. that aren't required to demonstrate the problem. Please review Troubleshoot Looker Studio for tips.

Link to your report

 

HOW TO SHARE YOUR REPORT WITH GOOGLE

Share your report with [e-mail] and grant Can Edit access. 

(Note: That address is an unmonitored alias our engineers can use to look for technical background issues with reports. You won't be able to ask questions or receive answers there.)

 

Please DO NOT SHARE reports that contain personal information (PII) about you or your users. If necessary, please create a new report without any PII that demonstrates the problem and share that one instead.

 

Thanks for taking the time to report this issue!