For one or more of your vehicle offers, you’ve included an automobile with the condition [condition]
attribute set to “new
” and the mileage [mileage]
attribute set to 200 units (km or miles) or greater. This does not follow the standards for vehicle ads. As a result, your offer has been disapproved.
To resolve this issue:
- Verify that the vehicle is accurately a "new" vehicle. If it is a "used" vehicle, then change the value of the condition
[condition]
attribute to “used”. - Alternatively, remove this offer from your product data.
If your account is not approved for vehicle ads, don’t submit this offer or follow the steps to become a vehicle seller.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
- Click the filter icon to filter by destination and select Vehicle ads.
To download a list (.csv) of all affected products for all issues:
- Click the download button next to the filter button , beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button at the end of the row.
To see a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Remove or change the value for the condition attribute
- Filter the downloaded report so that you only see products with:
“Issue title” = Mileage too high for new vehicle. - Search your product data for those products, and either remove the offer or change the value for the condition
[condition]
sub-attribute to “used
”.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.