How do I use iPASS with my Fitbit device?

Add a new iPASS card or your iPASS co-branded credit card to Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Charge 6, Fitbit Sense series, and Fitbit Versa series*. Make payments right from your device anywhere iPASS is supported.

_{*This feature isn't available on Fitbit Versa Lite Edition.}

Note: To use iPass with Google Wallet, you must be using version 4.27 of the Fitbit app.

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Where is iPASS used?

iPASS is a Taiwanese e-wallet that can be used in public transport and retail stores. To determine if iPASS can be used, look for the symbol below on the payment or transit terminal:

For more information on iPASS, refer to iPASS’s overview. For information on where iPASS can be used for transit and Micro payment or eMoney, refer to iPASS’s list of stores.

How do I add a virtual iPASS card to my Fitbit device?

1. In the Fitbit app, tap the Today tab Devices  your device.
2. Tap the Google Wallet tile.
3. Follow the on-screen instructions to set a 4-digit PIN code for your device if you haven’t already done so.
4. Tap iPASS to add a virtual iPASS card to your device. Follow the on-screen instructions and add the card to your Google Wallet.

Note: iPASS is only listed as an option if your location is set to Taiwan.

How many iPASS cards can I have in my Google Wallet and on my device?

You can add up to 6 iPass cards to your Google Wallet, one of which can be a virtual iPass card. The others must be co-branded credit cards.

Only your default iPASS card will be shown on your Fitbit device. You can change your default card setting in the Fitbit app.

How do I pay for transit or other items using my iPASS card on my Fitbit device?

After adding a transit card to your Wallet, hold your wrist near the iPASS reader (within 6 centimeters) until you feel your Fitbit device vibrate. Note that you don't need to pull up the iPASS card art in the Payments screen or enter your PIN on your Fitbit device to pay with your iPASS card.

How do I change the default iPASS card on my Fitbit device?

When you hold your wrist to the transit reader, it automatically pulls funds from your default iPASS card. To change your default card if you have more than one iPASS card:

1. From the Today tab in the Fitbit app, tap the Devices  your device.
2. Tap the Google Wallet tile.
3. Tap your default iPASS card.
4. Tap the prompt Make default for iPass Make default to set as your default card.

How do I add value to my iPASS card?

After adding a virtual iPASS card to your Fitbit device, place your device on the ticket vending machine terminal. Follow the instructions on the machine to add value to your virtual card.

An iPASS co-branded credit card automatically reloads when you tap it to an iPASS reader and the card has insufficient funds.

How do I add my iPASS co-branded credit card to my Google Wallet?

1. From the Today tab in the Fitbit app, tap the devices icon your device.
2. Tap the Google Wallet tile.
3. Tap Credit or debit and select or add the card you want to use.
4. Follow the on-screen instructions and add the card to Google Wallet.

Note: If your co-branded credit card is part of the Google Wallet on the Fitbit iPASS program, follow the steps in What should I know about using my Fitbit device to make contactless payments? to add your card to Google Wallet. If your bank requires additional verification, choose the SMS option to verify your card. After accepting the terms and conditions, your iPASS card is automatically added.

I added my co-branded credit card, but my iPASS card was not added—what should I do?

When you add your co-branded credit card to Google Wallet, your bank may require additional verification. Choose the SMS option to verify your card and add your iPASS card. If you instead verified your card through customer support, contact your bank for further instructions.

If you still aren’t able to add your iPASS card, remove your co-branded credit card from your Google Wallet on Fitbit and try adding it again.

Do I need to have my phone nearby to use my iPASS card?

You don’t need to have your phone nearby to use any of the cards in your Google Wallet. After you set up your cards, you can make payments from your Fitbit device and leave your phone at home.

Where can I check the current balance left on my iPASS card?

1. From the Today tab in the Fitbit app, tap the devices icon  your device.
2. Tap the Google Wallet tile. The balance of your default card is shown.
3. If you have more than one card, tap the default card. The balance of your other cards is shown.

Note: An iPASS co-branded credit card automatically reloads when you tap it to a iPASS reader and the card has insufficient funds.

How do I transfer the remaining balance from my iPASS card?

1. Register your iPASS card at i-pass.com.tw/Miss or from within the Fitbit app. For more information, refer to How do I register my iPASS card?
2. Contact iPASS Customer Support to transfer your remaining balance.

How do I delete an iPASS card from my Fitbit device?

1. If you have remaining balance on your iPASS card, transfer the balance. 
2. From the Today tab in the Fitbit app, tap the devices icon   your device.
3. Tap the Google Wallet tile.
4. Tap your iPASS card.
5. Swipe or scroll to the bottom of the page and tap Remove Google Wallet card from Fitbit Remove

How do I suspend or delete an iPASS co-branded credit card from my Fitbit device?

1. From the Today tab in the Fitbit app, tap the devices icon  your device.
2. Tap the Google Wallet tile.
3. Tap your card.
4. Swipe or scroll to the bottom of the page and select Remove from device.

When you suspend a card, your iPASS balance will still be available to use on your Fitbit device, but the card won't auto-reload. You can unsuspend it at any time from the Fitbit app.

When you remove a card, it cannot be used for purchases or transit from your Fitbit device until it’s re-added from the Google Wallet app.

How do I register my iPASS card?

Register your iPASS card to ensure your balance can be retrieved through iPASS customer support if your Fitbit device is lost or erased.

1. From the Today tab in the Fitbit app, tap the devices  your device.
2. Tap the Google Wallet tile.
3. Tap your card.
4. Tap Register iPASS, which directs you to i-pass.com.tw/Miss.

What happens when my co-branded iPASS card expires?

If you receive a replacement card for your co-branded credit card, the new information is updated automatically in your Google Wallet.

I lost my Fitbit device. What should I do?

If you lost your device, you can remove the card you added to the device using the instructions in How do I delete an iPASS card from my Fitbit device?

I lost my phone and my Fitbit device. What should I do?

If you lost both devices, you can log into Google Wallet to deactivate the cards or passes.

1. From the Today tab in the Fitbit app, tap the devices icon your device.
2. Tap the Google Wallet tile.
3. Tap the cards or passes you want to delete.
4. Tap DetailsRemove payment method or Remove Pass

I want to give my Fitbit device to someone else. What should I do?

Register your iPASS card to ensure your remaining balance can be transferred through iPASS customer support. For more information, refer to How do I register my iPASS card?

After you register your card, factory reset your device to erase all personal data. For instructions, refer to How do I erase my Fitbit device?

Note: A factory reset will remove the iPASS card from your device. Any funds remaining on an unregistered iPASS card (未記名卡) will be lost when you remove the card. The only way to retrieve the remaining balance is if you registered your card.

Why isn’t iPASS listed as an option in the Fitbit app?

The transit options listed in your Google Wallet are based on your location. To add an iPASS card, you must set your Fitbit account location to Taiwan or your phone’s device region must be set to Taiwan:

1. From the Today tab in the Fitbit app, tap your profile picture Fitbit settings Date, time & units Location.
2. Set your location to Taiwan.

How do I get help with iPass on my Fitbit device?

If you need help with your iPass account, contact iPass directly. Visit the iPass website for contact information: i-pass.com.tw.

Related resources

• Use Google Wallet for transportation