How do I protect my Fitbit account with two factor authentication?

The instructions below only apply to users who sign in to the Fitbit app with a legacy Fitbit account. If you sign in to the Fitbit app with your Google Account, refer to Google Accounts help article for more information about two factor authentication.

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What is two factor authentication in the Fitbit app?

Two factor authentication helps protect your Fitbit account. Every time you log into your Fitbit account, you sign in with 2 pieces of information: your password (something you know) and a verification code sent to your phone (something you have).

Why should I turn on two factor authentication in the Fitbit app?

Turn on two factor authentication to add an extra layer of security to your Fitbit account. When you turn on two factor authentication, you need to know your password and have access to your phone in order to sign in to your Fitbit account. This authentication method helps ensure that only you have access to your account, even if someone knows your password.

How do I turn on two factor authentication for my Fitbit account?

1.  From the Today tab  in the Fitbit app, tap the Settings icon .
2. Tap Manage your account  Two-factor authentication.
3. Turn on Two Factor Authentication and follow the on-screen instructions to enter your phone number. You’ll receive a text message with a verification code. Make sure your phone number can receive text messages. Standard SMS rates and charges may apply.
4. Enter the verification code, and tap Confirm.
5. Enter your Fitbit account password, and tap Submit.
6. Record your recovery code and store it in a safe place. We recommend storing it somewhere other than your phone. You won’t be able to find this code again after you leave the screen. When you're finished, tap Done. For more information about the recovery code, refer to What should I do if I can’t receive a verification code?

How do I sign in to my Fitbit account after two factor authentication is turned on?

1. Log in using your email address and password as normal. You’ll receive a text message with a verification code.
2. Enter the verification code and tap Confirm.

Note: If you enter the wrong verification code several times in a row, your Fitbit account is temporarily locked. Wait 24 hours before trying to log in again.

Why didn’t I receive my verification code?

In some cases, it can take several minutes for your phone to receive the verification code. If you changed your phone number recently, the code might've been sent to your previous number.

Two factor authentication isn’t available in the following countries:

• Belarus
• Cuba
• Iran
• Russia
• South Sudan
• Sudan
• Syria

What should I do if I can’t receive a verification code?

If you can’t receive a verification code (for example, if you lost your phone or changed your phone number), use your recovery code to recover your Fitbit account.

1. Open the Fitbit app. After submitting your email address and password, tap Enter recovery code.
2. Enter the recovery code you received when you turned on two factor authentication, and tap Confirm. Two factor authentication turns off.

You can now log in to your Fitbit account with just your password. If you turn two factor authentication on again, you’ll receive a new recovery code.

If you lost your recovery code, refer to What should I do if my recovery code is compromised or lost?

How do I turn off two factor authentication for my Fitbit account?

1. From the Today tab  in the Fitbit app, tap the Settings icon .
2. Tap Manage your account  Two-factor authentication.
3. Turn off the Two Factor Authentication option. You’ll receive a text message with a verification code.
4. Enter the verification code, and tap Confirm.

How do I change the phone number associated with two factor authentication?

1. Turn off two factor authentication. For instructions, refer to How do I turn off two factor authentication for my Fitbit account?
2. From the Today tab  in the Fitbit app, tap the Settings icon .
3. Tap Manage your account  Two-factor authentication.
4. Tap your phone number.
5. Enter your new phone number, and tap Verify. You’ll receive a text message with a verification code.
6. Enter the verification code, and tap Confirm.
7. Turn on two factor authentication. For instructions, refer to How do I turn on two factor authentication for my Fitbit account?

What should I do if my recovery code is compromised or lost?

If you still have access to your phone and can receive a verification code, turn off two factor authentication, then turn it on again to receive a new recovery code. For instructions, refer to How do I turn off two factor authentication for my Fitbit account? and How do I turn on two factor authentication for my Fitbit account?

If you can’t receive a verification code:

1. Open the Fitbit app. On the login screen, tap Deactivate 2FA  Deactivate using email instructions.
2. You’ll receive an email with instructions on how to turn off two factor authentication.

Can I link multiple Fitbit accounts to the same phone number?

Your phone number can only be linked to one Fitbit account.