Fix problems using Google Duo on your display or speaker

Important: Google no longer provides software updates for these third-party smart displays: 

• Lenovo Smart Display 7", 8" and 10"
• JBL Link View
• LG Xboom AI ThinQ WK9 Smart Display

This could impact the quality of video calls and meetings. Learn more about devices that work with Duo.

If you're having trouble getting calls on Duo after you've set up your Google Nest display or Google Home speaker, check that you're signed in to the same Google Account on Duo as your display or speaker.

As we continue to refine the overall Google Assistant experience, Assistant no longer supports underutilised features, such as missed call notifications. Learn how we're refining Google Assistant features.

Step 1: Check your account on Duo

1. On your Android phone or tablet, open Duo.

2. Tap Menu  Settings .

3. Under 'Google Account', check the account.
   • If you can't see an account, connect your Google Account to Duo.
   • If you want to change your account, remove your existing account. Then set up Duo with the one that you want to use.