Fix "Aw, Snap!" page crashes and other page loading errors

1. Make sure your computer's connected to Wi-Fi or mobile data.
2. Reload the tab with the error.

Stored information in Chrome can prevent the page from loading.

Open the page in an Incognito window

1. On your computer, open Chrome.
2. At the top right, select More New Incognito window.
3. Open the page in the Incognito window.
4. When the page opens, delete your cache and cookies.

Delete your cache and cookies

1. At the top right, select More Delete browsing data.
2. Next to "Time range," select All time.
3. Select Cookies and site data and Cached images and files.
   • If the other types of data are selected, deselect it.
4. Select Delete data.
5. Reload the tab with the error.

Your device may have run out of memory, and can't load the site while it also runs other apps, extensions, and programs.

1. Free up memory:
   • Close all tabs except for the one that shows the error message.
   • Quit other apps or programs and pause any app or file downloads.
   • Uninstall unnecessary extensions from Chrome.
     1. At the top right, select More Extensions Manage extensions.
     2. On extensions you don't use, select Remove.
2. Reload the tab with the error.

Learn how to personalize Chrome performance.

Programs or apps sometimes stop a page from loading.

1. Restart your computer.
2. Reload the page again.

1. On your computer, open Chrome.
2. At the top right, select More Help About Google Chrome.
3. Select Relaunch.
   • If you can't find the “Relaunch” option, you're on the latest version.

Tip: The browser saves your opened tabs and windows and reopens them automatically when it restarts. Your Incognito windows won't reopen when Chrome restarts. If you don’t want to restart right away, select Not now. The update applies the next time you restart Chrome.

If you're on a Mac, check our suggestions to remove malicious programs on your Mac.

After you remove unwanted software, reload the tab with the error.

The following error codes mean there’s a problem opening the page.

• "Aw, Snap!": Chrome is having problems loading the page.
• ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist or now has a different IP address.
• ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
• ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
• ERR_CONNECTION_RESET: Something interrupted your connection to the page, like an unstable internet connection, an outdated browser, a VPN issue, or security software that blocks the page.
• ERR_NETWORK_CHANGED: Your device is disconnected from the network or connected to a new network while it loads the page.
• ERR_CONNECTION_REFUSED: The page didn't let Chrome connect or the page is blocked.
• ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
• ERR_EMPTY_RESPONSE: The page didn't send any data and might be down.
• ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
• ERR_ BAD_SSL_CLIENT_AUTH_CERT: Sign in to the website (for example, a bank or work website) isn't working due to an errored client certificate.

For a complete list of error codes, go to chrome://network-errors/.

You might also find one or more of these issues:

• A site can't be reached.
• A website won't open.
• An HTTPS site won't open.
• A photo won't load.
• A new tab won't load.

• If other sites opens normally but one site crashes, that site might be the cause of the problem:
  • If you try to reload the site and it doesn't open, let us know by selecting Send feedback.
  • To help us solve page crashes faster, turn on automatic error reporting or report the issue to Chrome.
  • Contact the site owner to report the problem.
• Get help from experts in the Chrome Help Forum.