Share product issues with YouTube

If you're experiencing an issue with YouTube TV, you can share debug information with YouTube's engineering team to help us troubleshoot the issue. 

This includes sharing details like: 

  • Device (manufacturer, model, and OS version)
  • Video ID (link to the video being played)
  • CPN (an ID which engineers use to find troubleshooting information for a specific playback session. Note: Your CPN does not contain any of your personal information)
  • Bandwidth information

How to provide debug info

On your computer

Stats for Nerds

  1. Go to a video watch page.
  2. Right click on the video player, then select Stats for Nerds from the menu. Stats for Nerds will be displayed over the video while it's playing.
  3. Take a screenshot or a clear photo of the Stats for Nerds.
  4. Contact YouTube TV Support to share your screenshot or photo. 

Debug information

  1. Go to a video watch page.
  2. Right click on the player, then select Copy Debug Info from the menu. This will copy debug info.
  3. Contact YouTube TV Support, and paste the debug info you copied into an email or chat.  

On your mobile device

Stats for nerds 

  1. Play a video, then tap the menu icon  in the top right of the window.
  2. Tap the Stats pulse icon . Stats for Nerds will be displayed on top of the video while the video is playing.
  3. Take a screenshot of the Stats for Nerds.
  4. Contact YouTube TV Support to share your screenshot or photo. 

Debug information

  1. Play a video, then tap the menu icon  in the top right of the window.
  2. Tap the Stats pulse icon .
  3. Tap Copy Debug Info or select the bug icon . This will copy debug info.
  4. Contact YouTube TV Support, and paste the debug info you copied into an email or chat.  

YouTube TV app on TV

Stats for Nerds

  1. Open the YouTube TV app on your TV, and play a video.
  2. Navigate to the player controls, then select the three horizontal dots  on the lower right.
  3. Select the bug icon . Stats for Nerds will be displayed on top of the video while the video is playing.
  4. Take a clear photo of the Stats for Nerds and send it to YouTube TV Support via chat or email. You can also call YouTube TV Support and read off Stats for Nerds information.  
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