Troubleshoot YouTube TV membership billing or access issues

If your monthly payment for YouTube TV is declined, we'll let you know via email so that you can restore your membership.

After getting this email:

• You'll have one day to fix any payment issues before losing access to your YouTube TV benefits, followed by a 30-day pause on your account. During this period, we'll regularly re-attempt to charge you again to process your monthly payment.

• Once you fix the payment issue, your membership should automatically restore during our next attempt to charge your payment method. If you do not want to wait for the system to retry, you can cancel your subscription and sign up again to gain access straight away.

Note: Learn more about unexpected billing charges from YouTube.

Troubleshoot a YouTube charge

Click the button below to troubleshoot or learn about your YouTube bill.

TROUBLESHOOT A YOUTUBE CHARGE

Fix a declined payment

If your monthly membership payment was declined, you probably need to fix an issue with your payment method. View our tips below on how to fix this.

Check that you have enough funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure that you have enough to complete the purchase. If you don't have the funds to make your next scheduled payment, you can pause your YouTube TV membership.

You can also view your billing history and change your form of payment.

Make sure that your card info is up to date

  Update now

Payments often fail due to an expired credit card or an incorrect billing address. To update your card info:

1. Go to https://tv.youtube.com/settings/billing.

2. Click your profile photo .

3. Select Settings   Billing .

4. Click Update next to 'Payment method' to see your current form of payment, change your form of payment or add a new form of payment.

We recommend that you check all of your card information to make sure that it is correct, including the expiry date. The postcode listed for your payment method should also match the postcode of the current billing address of your card.

If your payment method on file can no longer be used, please add or choose another payment method.

Note: If you can't see the option to 'Update payment method', you can also update from the Google Payments Subscriptions and Services page.

Submit requested info

If you see an error message requesting that you submit additional info to Google, please follow the instructions to submit those details. For example, you may need to verify your identity on Google Payments before being able to purchase using your Google account.

You can also check Google Payments at any time for alerts or requests to fix account issues.

Get in touch with your bank or card issuer

Your card may have specific restrictions which can cause your payment to fail. Contact the bank or company that issued your card to ask about the transaction to see if they know the reason for the decline.

Try to pay with a different payment method

 Update now

You can try switching to another form of payment by following these steps:

1. Visit your Subscriptions section at payments.google.com.
2. Find the subscription that you want to edit and click Manage.
3. Under the card that you're currently using to pay, click Change payment method. If you can't find this option, click Manage payment methods.
4. Choose a payment method.
5. Choose Submit.

Fix issues with accessing benefits after being charged

If you've made a purchase but don't have access to what you bought, it's possible the charge is still being processed. You also may not have access if the charge was declined.

About authorisation holds and pending transactions

Pending charges on Google Payments or your card statement are authorisation holds that haven't been processed yet.

It's possible to see a few pending charges for the same subscription payment, as each pending charge represents an authorisation attempt. If a charge is 'Pending' instead of processed, it has not been charged to you. Any unsuccessful card authorisation attempts for a payment will drop off from your statements on their own and will not be billed to you.

How to check a pending charge

Check your billing statement or Google Payments. If you click into the transaction on Google Payments, you should see the purchase listed as a 'Pending' charge rather than completed.

You can also check Google Payments at any time for alerts or requests to fix account issues. For example, you may need to verify your identity on Google Payments before being able to purchase using your Google account.
If you can't see any alerts or requests on Google Payments, bear in mind that this pending charge could either:

• Resolve typically within 1–14 working days.
• Disappear on its own during this time if the payment is declined by your payment provider.

If you are still seeing a pending charge after this time, please get in touch with your payment provider.

How to check a declined charge

You can double-check the status of your purchase in Google Payments. Google Payments should show the transaction status as 'Declined'. Learn more about how to fix a declined payment for your YouTube TV membership.

If your billing statement is still showing a 'Pending' charge for this payment, this should go away on its own within 1–14 working days, or disappear on its own during this time, if it is declined. If you're still seeing a pending charge after this time, please get in touch with your payment provider.