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7/2/18
Is Offline Mixtape broken now? 0 Recommended Answers 8 Replies 61 Upvotes
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I can no longer download an offline mixtape (or access "your mixtape online, as a seperate issue) after the new changes to Youtube Red to Premium. I have already tried signing out of my account, uninstalling and reinstalling the app, and toggling all the options in download menu. I did not have any problems before these updates, but now I am consistently told there is a "network error" and that it is "waiting for a connection" despite having access to both WiFi and Data connections. Any help is really appreciated, else I may simply need to cancel my Youtube Red since this is basically the only advantage of it.
All Replies (8)
7/3/18
Hi Noah, 
 
Thanks for reaching out. I understand you've tried some of these troubleshooting steps, but could you please try all of these troubleshooting steps and see if the issues continues? Could you also please confirm your membership type clicking on your profile photo > paid memberships. 
 
Thank you
Felicitas
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10/27/18
Nothing works. Offline mixtape stays empty no matter what I do. 
It was working a week ago, but something happened :(
Last edited 10/27/18
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10/27/18
I had the same issue, but with other error messages. I've had the issue now for about a week, just about had enough with trying to troubleshoot it... Today it just worked after me not fiddling with it for about a day. I had to push the manual download-button (downward arrow) though to get it to kickstart. Try it again, it might be resolved.
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4/11/19
I have the same problem, tried all troubleshooting steps... Extremely frustrating, I tend to refuse to pay for subscriptions which heightens my frustrations even more knowing a service I pay for does not work
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5/18/19
Same here as well. I'm going to unsubscribe if by the end of my bill due it still doesn't work
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6/13/19
Same here it says I exceeded device limits please help I pay regularly and enjoy YouTube music I'd hate to have to switch my subscription
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7/8/19
seriously? this is not corrected yet? i contacted them 2 weeks ago
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7/15/19
Would also like to know what's going on. I pay for YouTube red and I had to factory reset my phone. All my music disappeared and will not redownload another offline mix
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