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6/14/18
FAQ: My YouTube Music app keeps crashing. What do I do? 0 Recommended Answers 24 Replies 137 Upvotes
1 Recommended Answer
$0 Recommended Answers
If your YouTube Music app is crashing, try the following steps to resolve the issue:
  • Quit the app and relaunch
  • Uninstall and reinstall the app
  • Clear app cache and data
  • Restart your device
  • Check your device for system updates (in device Settings)

If none of these steps solve the problem, please send feedback within the app or post here in the community. This will help us collect more info and account/devices details to identify and solve issues!

Thanks,
Felicitas - YouTube Music Community Manager
All Replies (24)
8/22/18
Only YouTube, of all the apps I subscribe to and run, crashes, and it does so at least every half hour. I get a "Network disconnected" message and have to reboot from my app home page. My download speed is 25 mbps. This happens all times of day.
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10/20/18
every time I open maps, YouTube main app, or any other app sometimes, the media buttons stops being useable to relaunch the music. Also if I dont immediately get back to tje song after 2 minutes it closes
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10/27/18
me too, my youtube music app, keep crashing still i listening any music, my girlfriend have samsung device and this not happen, my device is a xiaomi redmi 4x, i dont know what are happen, i will back to spotify, sorry, but this is a problem, we pay a premium version, and we have bugs? sorry, my spotify are working normal
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10/28/18
Telling you YouTube. Persistent notification. That's all you need. Hit play button should trigger YT Music even if never played for hours and no notification.
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11/15/18
I'm spending one month on Premium to decide if I'll jump ship from Spotify. So far I can tell you it's not been a great experience. Many annoying bugs, they're all known to you.  Randomly pausing, error message telling me "your account is being used on another device", when it most certainly is not. Disappearing downloads. Clearing cache, reinstalling, nothing helps. Be honest and call this app a beta! It's not worthy of my hard earned cash.
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12/6/18
mine keep shutting down too , i pay for premium  so unless google get YT music fixed soon i will cancel my subscribtion for good
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12/9/18
Is there an answer to this issue yet? Also paying for premium services and have attempted all the fixes in this forum. Have cleared cache, updated to latest software, restarted, deleted and reloaded.  Using iPhone X.
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12/9/18
try shuting of the powersaveing
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12/20/18
Sign in error does not permit to launch the app
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10/10/19
Same here. Crashing often without notification. It just stops playing when phone is locked. Google music never had this issue on multiple devices (Lg G2, Nexus 6P, LG V30). Currently using LG V30. 
This is the issue since the beginning of me using YouTube Music. More than a year this is not fixed. And Google is calling this "Premium"....Very annoying.
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