Get support for YouTube Music

Have a question about YouTube or YouTube Music? Need help with a purchase on YouTube?

Please note, not all payments on YouTube Services and memberships are refundable. You can learn more about our refund policies before submitting a request.

We do not currently offer support in any other languages at this time, if you need help with a refund, please submit a request using this form.

If you would like support in one of the languages listed below, please tap on that language for more help.

We offer support in the following languages and during these hours of operation:

English 24 hours a day, 7 days a week
Hindi 9 am - 6 pm IST, Mon - Fri
Spanish (Spain) 11 am - 3 am GMT, 7 days a week
Spanish (LATAM) 11 am - 3 am GMT, 7 days a week
Italian 9 am - 6pm GMT, Mon - Fri
Russian 9 am - 6pm GMT, 7 days a week
French 9 am - 6pm GMT, 7 days a week
German 9 am - 6pm GMT, 7 days a week
Portugese (Portugal) 11 am - 2 am GMT, 7 days a week
Portuguese (Brazil) 11 am - 2 am GMT, 7 days a week
Japanese 9 am - 6pm JST, Mon - Fri
Korean 9 am - 8pm KST, 7 days a week

 

To get in touch with us in one of these languages, click on the language above.

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