Have a question about YouTube or YouTube Music? Need help with a purchase on YouTube?
Please note, not all payments on YouTube Services and memberships are refundable. You can learn more about our refund policies before submitting a request.
We do not currently offer support in any other languages at this time, if you need help with a refund, please submit a request using this form.
If you would like support in one of the languages listed below, please tap on that language for more help.
We offer support in the following languages and during these hours of operation:
|English||24 hours a day, 7 days a week|
|Hindi||9 am - 6 pm IST, Mon - Fri|
|Spanish (Spain)||11 am - 3 am GMT, 7 days a week|
|Spanish (LATAM)||11 am - 3 am GMT, 7 days a week|
|Italian||9 am - 6pm GMT, Mon - Fri|
|Russian||9 am - 6pm GMT, 7 days a week|
|French||9 am - 6pm GMT, 7 days a week|
|German||9 am - 6pm GMT, 7 days a week|
|Portugese (Portugal)||11 am - 2 am GMT, 7 days a week|
|Portuguese (Brazil)||11 am - 2 am GMT, 7 days a week|
|Japanese||9 am - 6pm JST, Mon - Fri|
|Korean||9 am - 8pm KST, 7 days a week|
To get in touch with us in one of these languages, click on the language above.