Troubleshooting YouTube Music

Check out common issues with YouTube Music and troubleshooting steps to resolve them.

Using YouTube Music & Chromecast

Try these steps:

  • Reboot both your router and your Chromecast device.
  • Confirm that your mobile device is connected to the same Wi-Fi network as your Google Cast device.
  • Close the YouTube Music app, then reopen it.
  • Try casting using a different mobile device or tablet.
  • Confirm you're using the latest version of the YouTube Music app. You can confirm this in your device's app store.
  • Confirm that your Chromecast device is using the latest firmware.
  • Try disabling, then re-enabling, the "Automatic time zone" option in your device's Settings.
  • Forget your Wi-Fi network, and then reconnect to it.
  • Uninstall and reinstall the YouTube Music app.
Using YouTube Music & Google Home
Tip: Learn about playing music using Google Home in the Google Home Help Center.

Google Home isn't responding to voice commands

Try these steps:

  • Check that your Google Home is powered on and plugged into a wall outlet.
  • Make sure your microphone isn't muted by tapping the microphone mute button on the back of Google Home.
  • Confirm that the LED dot ring on the top of Google Home spins when you say “Ok Google” or "Hey Google."
  • If your Assistant follows other commands, try phrasing the command in a different way.

If this doesn't resolve your issue, try these additional troubleshooting steps.

Google Home isn't playing music via YouTube Music

Try these steps:

Incorrect music playing

Try these steps:

Unable to connect to bluetooth
Try these steps:
  • Make sure your device's operating system is updated. You can confirm in your device's Settings.
  • Make sure your headphone or speaker app is updated.
  • Clear your YouTube Music app cache. You can either do this in your device's Settings or by deleting and redownloading the YouTube Music app.
Unable to play a song & general playback issues

Try these steps:

  • Confirm you have a strong data or Wi-Fi connection.
    • Your Wi-Fi connection should be at least 3mbps bandwidth.
    • Data connectivity through your carrier network should be 3G, 4G, or LTE using a valid data plan. We recommend a minimum of 4 bars of connectivity.
  • Restart your device.
  • Check for system updates in your device's Settings.
  • Clear your YouTube Music app cache. You can either do this in your device's Settings or by deleting and redownloading the YouTube Music app.
Error message: "Playback paused because this account is being used in another location"
Try these steps:
  • Pause playback on one device if you're trying to play music from another device. You can only listen to music on one device at a time.
  • Close and restart YouTube Music.
YouTube Music Premium benefits not working
If you're a YouTube Music Premium member:
  • Make sure you're signed in to the Google account associated with your YouTube Music Premium membership.
  • Contact Support for help with your YouTube Music Premium benefits.
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