Get help signing in to YouTube

If you can't sign in, please select the issue that applies to you, and we'll guide you through 2-5 questions.

Please select your issue:

  • I forgot my password
  • I forgot my email address
  • I know my email address and password, but I can't sign in

I've signed into YouTube but don't have a Google Account

  • I signed up before May 2009 and haven't signed in since 2011
  • I signed up after May 2009 but I use a non-Gmail address to sign in to YouTube (Hotmail, Yahoo, etc)

What type of issue are you having?

  • The sign in screen displays the wrong email address
  • I can't sign in on my mobile app, TV/game console, or software (iMovie, iOS photos app, Final Cut Pro etc.)
  • I can't sign into my Google Apps account
  • I think someone else is using my account
  • The page is refreshing
  • I see an error message
  • YouTube isn't available for my domain

What device or app are you using?

  • Official YouTube Android app
  • Official YouTube iOS app
  • YouTube on my TV or game console
  • YouTube on another software such as iMovie, Final Cut Pro, the Apple pre-installed YouTube app etc.

Are you using a supported YouTube TV app?

  • Yes
  • No

Do you see the option to choose a channel when signing in to YouTube on your computer?

  • Yes
  • No

Do you see the option to choose a channel when signing in to YouTube on your computer?

  • Yes
  • No

Can you still access to your account?

  • I still have access
  • I don't have access

Are you using one of our supported browsers?

  • Yes, I'm using a supported browser
  • No, I'm not using a supported browser

What error message do you see?

  • 'The username or password you entered is incorrect.'
  • 'Your password is correct, but we no longer support signing in with your YouTube username.'
  • 'Authentication error'
  • 'An error occurred'
  • 'Your browser's cookie functionality is turned off. Please turn it on.'
  • 'There was an issue signing you into YouTube'
  • 'Sorry, your account has been disabled.'
  • 'An update to your account is required'

Are you still seeing the error message?

  • Yes
  • No

Are you still seeing the error message?

  • Yes
  • No