YouTube Premium and Music Premium Help
YouTube Premium memberships provide the best of YouTube with offline access and other perks. Sign up and learn more about Premium features, or help to resolve Premium issues by clicking through the links below.
Learn about YouTube Premium benefits
- Premium memberships available locations
- Explore your YouTube Premium benefits page
- Using YouTube Premium benefits
- YouTube Premium supported devices
- YouTube Premium & support for creators
- Watch YouTube Originals
- Watch videos offline with YouTube Premium
- Understand comments on YouTube Originals
- YouTube Premium afterparties and live chat
- Use smart downloads with YouTube Premium
Join YouTube Premium
Manage your Premium membership
Manage Premium billing
- Understand your Premium membership billing
- Manage your payment methods
- Understand authorisation charges from YouTube
- Report unauthorised charges on YouTube
- Manage your suspended Premium membership
- Troubleshoot issues cancelling your paid membership
- Get or manage a YouTube Premium membership through a YouTube partner
- Verify your identity or payment info
- Accepted payment methods on YouTube
- YouTube Premium and Music Premium refunds
- Redeem a YouTube gift card or code
Fix YouTube Premium membership issues
Troubleshoot billing and charge issues
Request a refund for YouTube paid products
- YouTube Premium and Music Premium refunds
- Movie and TV show refunds on YouTube
- YouTube paid virtual event refunds
- YouTube channel membership refunds
- Refunds for Super Chat, Super Stickers and Super Thanks
- Google Play Store refunds
- Refunds on Apple devices
- Troubleshoot refund issues on YouTube
- Report an unauthorised charge
- Contact YouTube support for paid products