Fix YouTube Premium issuesTroubleshoot a YouTube charge Click the button below to troubleshoot or learn about your YouTube bill. TROUBLESHOOT A YOUTUBE CHARGE General infoYouTube Premium benefitsManage your Premium membershipPremium memberships – available locations and travel policiesManage Premium billing & paymentsRequest a refund for YouTube paid productsContact YouTube Support for paid productsMemberships & videosFix YouTube Premium and YouTube Music Premium sign-up errorsTroubleshoot YouTube Premium member benefitsI can't download videosI can't watch the video that I downloadedI see ads on YouTube videosBackground play isn't workingBilling & paymentsUnderstand unexpected billing charges from YouTubeTroubleshoot paid membership billing or access issuesTroubleshoot a failed or declined payment for a purchaseTroubleshoot issues paying through your mobile provider (direct operator billing)YouTube Premium and Music Premium refunds