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Creators: Updates to comment moderation experience in YouTube Studio 1 Recommended Answer 405 Replies 10249 Upvotes
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Creators -- We're making a few changes to the comment moderation tab, in addition to strengthening enforcement on accounts that are dedicated to abusive comments, to help decrease your exposure to inappropriate and spam comments. Read below for more details.

What’s changing for comment moderation?

Note: if you hold all comments for review, this shouldn't disrupt your moderation experience. Comments from the ‘Likely Spam’ tab will be added to the end of the new single tab.
  • Held comments expire after 60 days: Old, unpublished comments will no longer hang around forever, filling up your ‘Held for review’ queue with spam or negativity. Comments older than 60 days will automatically be removed, so you don't have to worry about them or manually review them if you don’t want to.  Keep in mind, your video’s performance or ability to be recommended will not be directly impacted regardless of whether or not you review or publish ‘held for review’ comments.
  • The unpublished comment counter has been removed: We’ve removed the numerical counter to take away the stress of knowing how many held comments are sitting in the queue. You can choose to review them or not!

Strengthening enforcement to better protect you and the community from abusive comments
Over the past two years, we’ve invested in technology that helps our systems better detect and remove hateful comments by taking into account the topic of the video and the context of a comment. Since early 2019, we've increased the number of daily hate speech comment removals by 46x. If a channel or account repeatedly violates our Community Guidelines, we will terminate the account - as always this can be appealed if you think it was a mistake.

The goal of these updates is to make comment management more streamlined and less stressful. Let us know your comments/questions below.


- Sarah, TeamYouTube
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hello my channel account is hacked 2 hours ago i got mail they said my account owner has changed and i dont have access to my account my channel was related to travel and my channel name was TRAVEL WITH DREAMS please help me
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Now could you PLEASE give back Livestream Moderators ability to check accounts in chat (Go to Channel)? Many are 'posing' as accounts you might know, but with no way to check(verify) their Channel, there is literally no way to tell if they are Friend or Foe.

They just make a bunch of sock(troll) accounts and abuse the chat with seemingly endless accounts.. This has been getting much worse since you took the ability to "Go to Channel" away from us... This makes effective Moderation VERY difficult.

The "Go to Channel" was one of the best ways to defend against this kind of abuse.

Thank You.
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Hello my dear YouTube plz help my videos not get to perfect view. Plz help
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"Held comments expire after 60 days"

Personally, the 60-days auto-delete period is way too short imho, at least 90 or 180 days should be optional, because sometimes I forget to keep up with held comments, and more than once they were held either because they contained a link (but not spam / ads), or erroneously marked as spam for no reason.
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Hello, Sarah (TeamYoutube),

I am having an issue when reply to a person in YouTube Studio. Since when I clicked the REPLY button to reply to a person in YouTube Studio, the reply was not sent properly to the person. Since my reply kept loading. Is it a maintenance issue that is temporary? Please help me with this fast. I don't want people to think that I am being rude or disrespectful to them by not replying to them. Please, help. Thank you.

Here is the screenshot of that issue:
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