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12/3/18
๐Ÿ” FAQ: I paid for a show or movie but itโ€™s not working! What can I do? 0 Recommended Answers 0 Replies 147 Upvotes
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Last edited 9/30/19
Sorry to hear about the trouble! To solve this issue you should get in touch with our support team via email for help with this. Youโ€™ll receive an email response within 24 hours. Also, if you need a refund and haven't watched your show or movie yet, request an immediate refund from your purchases page.  

If you're a YouTube Premium member having problems with benefits (like video downloads or background play), check out these common problems and solutions.

Hope this gets sorted soon, so you can grab some popcorn and enjoy the show!

Resources:
Camilla
Community Manager, TeamYouTube
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