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12/3/18
🔎 FAQ: My video keeps freezing or not loading. What can I do? 0 Recommended Answers 0 Replies 20 Upvotes
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Last edited 12/6/18
Oh snap! If you’re trying to watch a video on desktop or using a mobile browser and it keeps freezing, it’s typically caused by a poor internet connection, browser extensions or a cache issue. Since there are a few different reasons, try the steps below to see if one of them resolves the issue.
  • Clear your browser's cache and cookies. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites, including YouTube.
  • Switch browsers or use incognito mode. If this fixes the problem, it usually means there’s a browser add-on or extension causing the issue. You can disable all extensions at once or disable one-by-one, which may help you find the problematic extension.
More troubleshooting resources:
Hope this helps!

Camilla
Community Manager, TeamYouTube
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